Windows 10 a blue screen pops up saying your computer is updating do not turn off computer, mouse is moving but not in my control.

  • Thread starter Thread starter eddel duca
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eddel duca

a blue screen pops up saying "your computer is updating do not turn off computer", the mouse is moving but not in my control. Must shut computer off to stop, this happens randomly several times a day when on line, none of several virus scanners find anything. I don't have old enough restore point or restore doesn't stop problem. Have deleted browser and reinstalled but no change. I did download a exe file thinking it was from Paypal, but it was a scam. that's when this problem started. I think it is getting info from my computer.

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