Windows 10 Acer Aspire M3970 will not reset and resume during partial updates (Your computer may restart xxx times)

  • Thread starter Thread starter Mark-W-Farrell
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Mark-W-Farrell

I have a nephew with an Aspire M3970 that was looping at boot, trying to recover the OS from a restore point and everything I tried failed to produce positive results.

This was originally a Windows 7 Home Premium system, updated to Windows 10 Home. (not sure yet if it is 32 or 64 bit, I have not gotten passed updated on the new install.

1.) Download new Media Builder tool and create USB drive.
2.) Install using the COA on the case, first reset computer says Please wait and screen goes black
3.) Get an older copy 1702 on DVD and delete all partitions, format and install.
4.) Goes fine, then black screen.
5.) Pull the PCIe video card (not used) and reinstall from DVD.
6.) Goes fine all the way through setting up and user creation
7.) Immediately after user creation, it installs the 3Gb Creators edition, takes FOREVER to install.
8.) Came back out and it was blank screen again and no hard drive activity.
9.) Power down (no reset button, grrrr) stared with Updating your computer 79% Do not turn your computer off computer may restart times


That's where I'm at now, waiting for the next black screen.

Other than a defective motherboard, what could keep a computer from restarting when Windows issues a warm or cold reset/restart command?

Is there some unusual or proprietary implementation of the software to hardware reset mechanism on these computers?

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