T
Tronix304
Regardless of what settings I use, I get a crash everytime I use the text tool. I can add photos, shapes etc. without problems but the moment I use the text tool, it freezes for a moment then crashes.
Precision WorkStation 690
Microsoft Windows 10 Pro
Dell Inc. A08, 4/25/2008
0DT029
10.0.19030 Build 19030
Processor Intel(R) Xeon(R) CPU X5365 @ 3.00GHz, 2992 Mhz, 4 Core(s), 4 Logical Processor(s)
Processor Intel(R) Xeon(R) CPU X5365 @ 3.00GHz, 2993 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 16.0 GB
AMD Radeon HD 5450
The event viewer states that the faulting module is msftedit.dll:
Faulting application name: XD.exe, version: 24.3.22.2, time stamp: 0x5dcd056a
Faulting module name: msftedit.dll, version: 10.0.19030.1, time stamp: 0xc53a46bb
Exception code: 0xc0000005
Fault offset: 0x0000000000086ae2
Faulting process id: 0x168c
Faulting application start time: 0x01d5a2cf3cb47ed9
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_24.3.22.2_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\WINDOWS\SYSTEM32\msftedit.dll
Report Id: adda3ebf-8e02-4880-9441-14da659cb942
Faulting package full name: Adobe.CC.XD_24.3.22.2_x64__adky2gkssdxte
Faulting package-relative application ID: App
I have tried SFC /SCANNOW and tried to uninstall and reinstall XD. I also uninstalled SkyFonts, Reset Windows font settings to original and tried to update Windows and any drivers. I have contacted Adobe but no luck so far. Actually, I allowed a remote session from them and they subsequently messed up my computer in which I had to do a 'Startup Repair' to fix (which is working fine now). Not sure what they done as I was working with a client while they were terrorizing my PC.
Any other suggestions? Thanks
Most recent crash:
Source
Adobe XD
Summary
Stopped working
Date
11/25/2019 2:41 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_24.3.22.2_x64__adky2gkssdxte\XD.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Adobe.CC.XD_24.3.22.2_x64__adky2gkssdxte
Application Name: praid:App
Application Version: 24.3.22.2
Application Timestamp: 5dcd056a
Fault Module Name: msftedit.dll
Fault Module Version: 10.0.19030.1
Fault Module Timestamp: c53a46bb
Exception Code: c0000005
Exception Offset: 0000000000086ae2
OS Version: 10.0.19030.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 15ae
Additional Information 2: 15ae19b7232386043a46af54041b432f
Additional Information 3: 350a
Additional Information 4: 350aac428a5315663d6dfa7dc387e8a8
Extra information about the problem
Bucket ID: 1f181f5dbbf941b61055f78794187ba7 (1177119039304530855)
Continue reading...
Precision WorkStation 690
Microsoft Windows 10 Pro
Dell Inc. A08, 4/25/2008
0DT029
10.0.19030 Build 19030
Processor Intel(R) Xeon(R) CPU X5365 @ 3.00GHz, 2992 Mhz, 4 Core(s), 4 Logical Processor(s)
Processor Intel(R) Xeon(R) CPU X5365 @ 3.00GHz, 2993 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 16.0 GB
AMD Radeon HD 5450
The event viewer states that the faulting module is msftedit.dll:
Faulting application name: XD.exe, version: 24.3.22.2, time stamp: 0x5dcd056a
Faulting module name: msftedit.dll, version: 10.0.19030.1, time stamp: 0xc53a46bb
Exception code: 0xc0000005
Fault offset: 0x0000000000086ae2
Faulting process id: 0x168c
Faulting application start time: 0x01d5a2cf3cb47ed9
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_24.3.22.2_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\WINDOWS\SYSTEM32\msftedit.dll
Report Id: adda3ebf-8e02-4880-9441-14da659cb942
Faulting package full name: Adobe.CC.XD_24.3.22.2_x64__adky2gkssdxte
Faulting package-relative application ID: App
I have tried SFC /SCANNOW and tried to uninstall and reinstall XD. I also uninstalled SkyFonts, Reset Windows font settings to original and tried to update Windows and any drivers. I have contacted Adobe but no luck so far. Actually, I allowed a remote session from them and they subsequently messed up my computer in which I had to do a 'Startup Repair' to fix (which is working fine now). Not sure what they done as I was working with a client while they were terrorizing my PC.
Any other suggestions? Thanks
Most recent crash:
Source
Adobe XD
Summary
Stopped working
Date
11/25/2019 2:41 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_24.3.22.2_x64__adky2gkssdxte\XD.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Adobe.CC.XD_24.3.22.2_x64__adky2gkssdxte
Application Name: praid:App
Application Version: 24.3.22.2
Application Timestamp: 5dcd056a
Fault Module Name: msftedit.dll
Fault Module Version: 10.0.19030.1
Fault Module Timestamp: c53a46bb
Exception Code: c0000005
Exception Offset: 0000000000086ae2
OS Version: 10.0.19030.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 15ae
Additional Information 2: 15ae19b7232386043a46af54041b432f
Additional Information 3: 350a
Additional Information 4: 350aac428a5315663d6dfa7dc387e8a8
Extra information about the problem
Bucket ID: 1f181f5dbbf941b61055f78794187ba7 (1177119039304530855)
Continue reading...