Windows 7 Application cannot be started. Contact the application vendor. - Antivirus ?

[ŠtefanMarcin]

Hello, I have a problem with my application developed:

- Visual Studio 2017,

- used ClickOnce with ,,Enable ClickOnce security settings - this is a full trust application"

- Signed by me from SmartCard


When users first install application it runs, they close it and reopen end it runs.

Here is a problem - when they have it install and restart their machine, kaspersky will start blocking application from starting.

Application ends up with error.





ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\user\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\MyApplication.appref-ms| resulted in exception. Following failure messages were detected:
+ Activation failed due to a Windows Side-by-Side error. System Event Log may contain some more information about this failure.
+ The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (Exception from HRESULT: 0x800736B1)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [24.09.2018 09:41:21] : Activation of C:\Users\user\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\MyApplication.appref-ms| has started.
* [24.09.2018 09:41:21] : Performing necessary update check as specified by the deployment.

ERROR DETAILS
Following errors were detected during this operation.
* [24.09.2018 09:41:21] System.Deployment.Application.DeploymentException (Activation)
- Activation failed due to a Windows Side-by-Side error. System Event Log may contain some more information about this failure.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
at System.Deployment.Application.SubscriptionStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)
at System.Deployment.Application.ApplicationActivator.Activate(DefinitionAppId appId, AssemblyManifest appManifest, String activationParameter, Boolean useActivationParameter)
at System.Deployment.Application.ApplicationActivator.ProcessOrFollowShortcut(String shortcutFile, String& errorPageUrl, TempFile& deployFile)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
--- Inner Exception ---
System.Runtime.InteropServices.COMException
- The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (Exception from HRESULT: 0x800736B1)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.NativeMethods.CorLaunchApplication(UInt32 hostType, String applicationFullName, Int32 manifestPathsCount, String[] manifestPaths, Int32 activationDataCount, String[] activationData, PROCESS_INFORMATION processInformation)
at System.Deployment.Application.ComponentStore.ActivateApplication(DefinitionAppId appId, String activationParameter, Boolean useActivationParameter)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.


What can be done to remove this problem ?

One last thing: I dont have any access to change kaspersky - because I am in the corporate network without admin rights. Is there a way to make the application trusted ?

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