N
Natasha_76
Hi,
When starting my laptop today I was asked to put in my bitlocker key. So I logged onto my Microsoft account and found my device DESKTOP-07XXXX. The bitlocker was turned on and so I selected the "manage recovery key" option. This took me to a page where the only device shown was one I had never seen before DESKTOP-1FHXXXX and didn't belong to anyone in my family (there was also a key ID that didn't match the one shown on the defunct laptop and a bitlocker key that didn't work on my device)
I was prompted to enter my bitlocker key because secureboot was disabled, which I was able to resolve. But I am still concerned I don't have access to the right bitlocker key for this device. I've checked Azure AD and there are no devices listed.
I read that this could happen if the motherboard is replaced, but this laptop hasn't had any repairs since I bought it, so I cant see why it would be connected to another bitclocker key.
Any ideas of how to find the correct key? Is it best just to disable bitlocker?
Thanks
Natasha
Continue reading...
When starting my laptop today I was asked to put in my bitlocker key. So I logged onto my Microsoft account and found my device DESKTOP-07XXXX. The bitlocker was turned on and so I selected the "manage recovery key" option. This took me to a page where the only device shown was one I had never seen before DESKTOP-1FHXXXX and didn't belong to anyone in my family (there was also a key ID that didn't match the one shown on the defunct laptop and a bitlocker key that didn't work on my device)
I was prompted to enter my bitlocker key because secureboot was disabled, which I was able to resolve. But I am still concerned I don't have access to the right bitlocker key for this device. I've checked Azure AD and there are no devices listed.
I read that this could happen if the motherboard is replaced, but this laptop hasn't had any repairs since I bought it, so I cant see why it would be connected to another bitclocker key.
Any ideas of how to find the correct key? Is it best just to disable bitlocker?
Thanks
Natasha
Continue reading...