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DavidJohnson59
My issue is the same as the individual below. Can someone help me?
Thank you for replying. Those links were helpful in understanding how to enable bit-locker and how to go through the recovery key process but it did not tell me what to do when the recovery key generated by that process does not work when I type it in. I have no idea why the recovery key that gets generated does not work when I type it into the PC. One clue as to why it might not work is that the Key ID that this PC shows does not match the Key ID that the online recovery web page shows. I would have expected the Key ID's to match. This leads me to believe that it might be generating a recovery key for some other computer and not the one that I'm having the problem on.
I only have one Microsoft Online ID to log in with so logging in with a different Microsoft online ID is not an option.
Does anyone know if the Key ID shown on the PC and the Key ID shown on the recovery page should match? And even more importantly, if they don't match, what to do?????
Continue reading...
Thank you for replying. Those links were helpful in understanding how to enable bit-locker and how to go through the recovery key process but it did not tell me what to do when the recovery key generated by that process does not work when I type it in. I have no idea why the recovery key that gets generated does not work when I type it into the PC. One clue as to why it might not work is that the Key ID that this PC shows does not match the Key ID that the online recovery web page shows. I would have expected the Key ID's to match. This leads me to believe that it might be generating a recovery key for some other computer and not the one that I'm having the problem on.
I only have one Microsoft Online ID to log in with so logging in with a different Microsoft online ID is not an option.
Does anyone know if the Key ID shown on the PC and the Key ID shown on the recovery page should match? And even more importantly, if they don't match, what to do?????
Continue reading...