Windows 11 Blue Screen of Death and Need to Back up files before doing a system recovery

  • Thread starter Thread starter Cindy Williams1
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Cindy Williams1

Friday October 20 I shut down my computer and it said that updates needed to be installed and would shut down after that. Now I have nothing but the Blue Screen of Death. After 2 and a half hours on the phone with HP I was told a system restart thumb drive was needed and paid almost $45 for it. However when the thumb drive arrived it said that all data would be deleted. Some data is in a cloud but not all. A you tube video got me to a x:\Windows\system32> The rest of the video was for notepad and I don't use that. What else can I do? Not happy about spending big $$ at the computer repair

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