T
Taylor G.
I have an Dell OptiPlex 755 running Windows 10 Home. The OS was installed from an installation media disc. Recently I have been having problems with my computer going to the "blue screen of death" on startup. This is only half of my blue screen problems, but the other half will likely be put into its own question. When it crashes on startup though, it gives me this error code:
IRQL IS NOT LESS OR EQUAL
After it automatically restarts, it goes to the blue screen a second time while booting up (same error code). The third time it starts up it goes into automatic repair. It will diagnose my computer and attempt to fix it, only to come up with a screen that says this:
Automatic Repair couldn't repair your PC
Press "Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.
Log file: D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt
Usually I can just go to the Advanced Options and click "Continue" to get on, it tends to start up with no problems after that. (The past few days it tends to crash a third time before this works.) I hunted down the "SrtTrail.txt" file. Here are the contents:
Startup Repair diagnosis and repair log
---------------------------
Number of repair attempts: 1
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\WINDOWS
AutoChk Run = 0
Number of root causes = 1
Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 46 ms
Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 3938 ms
Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 141 ms
Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 62 ms
Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 1750 ms
Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Root cause found:
---------------------------
Boot critical file d:\boot\resources\custom\bootres.dll is corrupt.
Repair action: File repair
Result: Failed. Error code = 0x2
Time taken = 4094 ms
---------------------------
---------------------------
I'm led to believe that the corruption of "bootres.dll" is the source of my problems, as the log says. I've done some looking around already and found that other people are having similar issues. With my searching around, I've tried a few things to fix the issue:
None of these worked. The SFC just comes back with a message saying that no integrity violations were found, and CHKDSK doesn't find anything either. Windows Update and Device Manager both say that pretty much everything is up-to-date. The BIOS update didn't do anything besides mark off one more thing on my to-do list. The results for the Windows Memory Diagnostics were actually lost since my computer blue screened when it restarted at the conclusion of the test (same dreaded error code), but it never said during the passes that it found any memory issues.
Though there are two devices in Device Manager that concern me: "PCI Serial Port" and "PCI Simple Communications Controller." These two devices are missing drivers according to my computer. The automatic search for drivers online came back with nothing, no drivers could be found. I did some research, but my searching around yielded about half-a-dozen different solutions to these things, and I didn't feel comfortable enough to do any of them without some guidance for fear of hurting my computer worse than it already is. Here are the hardware IDs:
PCI Serial Port PCI Simple Communications Controller
PCI\VEN_8086&DEV_29B7&SUBSYS_02111028&REV_02
PCI\VEN_8086&DEV_29B7&SUBSYS_02111028
PCI\VEN_8086&DEV_29B7&CC_070002
PCI\VEN_8086&DEV_29B7&CC_0700 PCI\VEN_8086&DEV_29B4&SUBSYS_02111028&REV_02
PCI\VEN_8086&DEV_29B4&SUBSYS_02111028
PCI\VEN_8086&DEV_29B4&CC_078000
PCI\VEN_8086&DEV_29B4&CC_0780
I don't know if this would have any significance in the startup crashing, but there it is in case it is.
I've pretty much exhausted all possible solutions I've found without just completely reinstalling Windows 10. I'm planning on creating another installation media USB (a friend has the original disc) soon and attempting to repair this installation with that.
In case these are needed, here are the specs of my computer:
Dell OptiPlex 755
CPU: Intel Core 2 Quad Q9550 2.83GHz 4-core (either used or refurbished)
RAM: 8GB (4x2GB) (used)
PSU: Seasonic S12II 520 (520W) (new)
GPU: Gigabyte NVIDIA GT 1030 2GB Low-Profile (new)
HDD: Western Digital Blue WD10EZEX 1TB 7200rpm SATA (new)
BIOS: A22
OS: Windows 10 Home (64-bit, Version 1803, Build 17134.81)
Anything not listed is stock for the OptiPlex 755.
Thank you for your time and any advice you can give me!
Continue reading...
IRQL IS NOT LESS OR EQUAL
After it automatically restarts, it goes to the blue screen a second time while booting up (same error code). The third time it starts up it goes into automatic repair. It will diagnose my computer and attempt to fix it, only to come up with a screen that says this:
Automatic Repair couldn't repair your PC
Press "Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.
Log file: D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt
Usually I can just go to the Advanced Options and click "Continue" to get on, it tends to start up with no problems after that. (The past few days it tends to crash a third time before this works.) I hunted down the "SrtTrail.txt" file. Here are the contents:
Startup Repair diagnosis and repair log
---------------------------
Number of repair attempts: 1
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\WINDOWS
AutoChk Run = 0
Number of root causes = 1
Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 46 ms
Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 3938 ms
Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 141 ms
Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 62 ms
Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 1750 ms
Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Root cause found:
---------------------------
Boot critical file d:\boot\resources\custom\bootres.dll is corrupt.
Repair action: File repair
Result: Failed. Error code = 0x2
Time taken = 4094 ms
---------------------------
---------------------------
I'm led to believe that the corruption of "bootres.dll" is the source of my problems, as the log says. I've done some looking around already and found that other people are having similar issues. With my searching around, I've tried a few things to fix the issue:
- Open the elevated Command Prompt and run the System File Checker (following instructions provided by Microsoft's website).
- Also ran the CHKDSK command in the same Command Prompt.
- Gone through the Device Manager and checked for driver updates online for nearly every single device, including the power button for the sake of completeness. The only device that I didn't check was my graphics card, but it's current driver is recent and I've never had problems with an outdated graphics driver. I will update it after this question is posted.
- Had Windows do an update check several times via Windows Update.
- Run the Windows Memory Diagnostics to check the integrity of the memory.
- Updated my computer's BIOS to the latest version provided by Dell.
None of these worked. The SFC just comes back with a message saying that no integrity violations were found, and CHKDSK doesn't find anything either. Windows Update and Device Manager both say that pretty much everything is up-to-date. The BIOS update didn't do anything besides mark off one more thing on my to-do list. The results for the Windows Memory Diagnostics were actually lost since my computer blue screened when it restarted at the conclusion of the test (same dreaded error code), but it never said during the passes that it found any memory issues.
Though there are two devices in Device Manager that concern me: "PCI Serial Port" and "PCI Simple Communications Controller." These two devices are missing drivers according to my computer. The automatic search for drivers online came back with nothing, no drivers could be found. I did some research, but my searching around yielded about half-a-dozen different solutions to these things, and I didn't feel comfortable enough to do any of them without some guidance for fear of hurting my computer worse than it already is. Here are the hardware IDs:
PCI Serial Port PCI Simple Communications Controller
PCI\VEN_8086&DEV_29B7&SUBSYS_02111028&REV_02
PCI\VEN_8086&DEV_29B7&SUBSYS_02111028
PCI\VEN_8086&DEV_29B7&CC_070002
PCI\VEN_8086&DEV_29B7&CC_0700 PCI\VEN_8086&DEV_29B4&SUBSYS_02111028&REV_02
PCI\VEN_8086&DEV_29B4&SUBSYS_02111028
PCI\VEN_8086&DEV_29B4&CC_078000
PCI\VEN_8086&DEV_29B4&CC_0780
I don't know if this would have any significance in the startup crashing, but there it is in case it is.
I've pretty much exhausted all possible solutions I've found without just completely reinstalling Windows 10. I'm planning on creating another installation media USB (a friend has the original disc) soon and attempting to repair this installation with that.
In case these are needed, here are the specs of my computer:
Dell OptiPlex 755
CPU: Intel Core 2 Quad Q9550 2.83GHz 4-core (either used or refurbished)
RAM: 8GB (4x2GB) (used)
PSU: Seasonic S12II 520 (520W) (new)
GPU: Gigabyte NVIDIA GT 1030 2GB Low-Profile (new)
HDD: Western Digital Blue WD10EZEX 1TB 7200rpm SATA (new)
BIOS: A22
OS: Windows 10 Home (64-bit, Version 1803, Build 17134.81)
Anything not listed is stock for the OptiPlex 755.
Thank you for your time and any advice you can give me!
Continue reading...