K
khalfdan
Issue with connecting BT audio devices - both BeoPlay H9i (latest firmware) and UE Boom.
BT set to discoverable on both devices and PC, "Connect to Bluetooth Device" in windows works perfectly - identifies devices and connects immediately. After approx. 2 seconds the status of the device changes from "Connected" to "Paired". Subsequently unable to reconnect to device except when removing the device and going from scratch which just repeats the process. No difference between the audio devices.
Have:
- updated drivers
- updated windows
- disconnected the audio devices from all other BT devices (paired phones etc)
- run the windows troubleshooter (useless as always)
- rebooted multiple times
- checked manufacturers' websites for drivers/solutions
- set Bluetooth Support Service and Bluetooth Audio Gateway Service to "Automatic" (using services app)
- unchecked the "allow computer to turn off device to save power" under the Bluetooth properties
- attempted the ad hoc solution suggested elsewhere to initiate connection from pc by hitting "connect" and then turning on audio device
- generally run through the threads I could find concerning the topic with no luck
I should add that this has been an ongoing issue for several updates so not broken by most recent update.
I've included the event logs for my last attempt at getting UE boom to function - they appear to be the same for all tries on both devices.
best regards
-------------------------
System information
OS Name Microsoft Windows 10 Pro
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model XPS 13 9350
System Type x64-based PC
System SKU 0704
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.3.3, 01/03/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
--------------------------
Driver information
Dell Wireless 1820A Bluetooth 4.1 LE
Driver Provider: Broadcom Corporation
Driver version: 12.0.1.960
--------------------------
Event log (for UE Boom)
*18:40:25
Device BTHENUM\DEV_88C626049782\7&2D1D7379&3&BLUETOOTHDEVICE_88C626049782 was deleted.
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
*18:40:51
Device BTHENUM\Dev_88C626049782\7&2d1d7379&3&BluetoothDevice_88C626049782 was configured.
Driver Name: bth.inf
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Driver Date: 06/21/2006
Driver Version: 10.0.17763.348
Driver Provider: Microsoft
Driver Section: BthGenericDevice.NT
Driver Rank: 0xFF2000
Matching Device Id: BTHENUM\GENERIC_DEVICE
Outranked Drivers:
Device Updated: false
Parent Device: BTH\MS_BTHBRB\6&2f4b9dbe&0&1
*18:40:51
Device BTHENUM\Dev_88C626049782\7&2d1d7379&3&BluetoothDevice_88C626049782 was started.
Driver Name: bth.inf
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Service:
Lower Filters:
Upper Filters:
Continue reading...
BT set to discoverable on both devices and PC, "Connect to Bluetooth Device" in windows works perfectly - identifies devices and connects immediately. After approx. 2 seconds the status of the device changes from "Connected" to "Paired". Subsequently unable to reconnect to device except when removing the device and going from scratch which just repeats the process. No difference between the audio devices.
Have:
- updated drivers
- updated windows
- disconnected the audio devices from all other BT devices (paired phones etc)
- run the windows troubleshooter (useless as always)
- rebooted multiple times
- checked manufacturers' websites for drivers/solutions
- set Bluetooth Support Service and Bluetooth Audio Gateway Service to "Automatic" (using services app)
- unchecked the "allow computer to turn off device to save power" under the Bluetooth properties
- attempted the ad hoc solution suggested elsewhere to initiate connection from pc by hitting "connect" and then turning on audio device
- generally run through the threads I could find concerning the topic with no luck
I should add that this has been an ongoing issue for several updates so not broken by most recent update.
I've included the event logs for my last attempt at getting UE boom to function - they appear to be the same for all tries on both devices.
best regards
-------------------------
System information
OS Name Microsoft Windows 10 Pro
Version 10.0.17763 Build 17763
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model XPS 13 9350
System Type x64-based PC
System SKU 0704
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.3.3, 01/03/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
--------------------------
Driver information
Dell Wireless 1820A Bluetooth 4.1 LE
Driver Provider: Broadcom Corporation
Driver version: 12.0.1.960
--------------------------
Event log (for UE Boom)
*18:40:25
Device BTHENUM\DEV_88C626049782\7&2D1D7379&3&BLUETOOTHDEVICE_88C626049782 was deleted.
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
*18:40:51
Device BTHENUM\Dev_88C626049782\7&2d1d7379&3&BluetoothDevice_88C626049782 was configured.
Driver Name: bth.inf
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Driver Date: 06/21/2006
Driver Version: 10.0.17763.348
Driver Provider: Microsoft
Driver Section: BthGenericDevice.NT
Driver Rank: 0xFF2000
Matching Device Id: BTHENUM\GENERIC_DEVICE
Outranked Drivers:
Device Updated: false
Parent Device: BTH\MS_BTHBRB\6&2f4b9dbe&0&1
*18:40:51
Device BTHENUM\Dev_88C626049782\7&2d1d7379&3&BluetoothDevice_88C626049782 was started.
Driver Name: bth.inf
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Service:
Lower Filters:
Upper Filters:
Continue reading...