Windows 10 Bose Noise Cancelling Headphones 700 show up as Unspecified/non-audio device upon initial connection. Choppy distorted and intermittent audio

  • Thread starter Thread starter CrescentDuchess
  • Start date Start date
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CrescentDuchess

When connecting headphones to Windows 10 the first time, they are not added as an audio device and appear under Other Devices. Headphones do not appear as an option in the Sound control panel. Going into Control Panel\Hardware and Sound\Devices and Printers and enabling all Bluetooth Services in the Properties of the Headphones in the Unspecified section makes them appear as an audio device.

Audio played through headphones (Chrome, Groove, iTunes) is choppy, intermittent, and distorted. There are popping or crackling sounds when audio is playing and when it isn't. Audio plays perfectly fine when connected to Pixel phone or Mac. No such issues on those devices.

Steps take to resolve:
Set as default device
Disabled all background services

Rebooted / reset headphones
Cleared bluetooth device list from headphones
Removed headphones from bluetooth list of all devices

Unpaired and re-paired, only to PC
Restarted PC
Updated PC
Updated headphones
Ran Windows control panel troubleshooters




Is there any way to fix this problem?

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