A
AdamGreenberg
I have had a Brother DCP-L2540DW printer for about five years. Until a week ago, it was operating fine over a USB connection with all requisite Brother software installed. The printer was moved in conjunction with my setting up a home office during the recent quarantine and I attempted to set it up over a wireless network. The printer is connected to the wireless network and indeed I can print to it if I install it as a generic printer. However, I cannot use the Brother scanning software.
I have attempted, with Brother's assistance, to reinstall their driver package to this device. However, every attempt has met with errors, which they indicate are problems with the computer. In the process, I am fairly certain that I have disabled even the USB connection should I plug the printer directly in and I cannot reinstall that meaning the device will be half-functionless even once I reopen my office.
The driver package downloads and decompresses as expected and then throws an error when the setup file is run. I have circumvented this first error by moving the decompressed files directly to C:\. That permits the file to run, but partway through the setup, the program throws an error and terminates. Below are two error messages received. However, other error messages have been received during other attempts, including a "feature transfer error".
I have removed all Brother software, all Brother printers, all Brother scanners, all Brother program data, and all Brother registry entries that I can find and have run Brother's uninstall tools, and I can still not get the software to reinstall.
I still have the original CD from when I purchased the printer, but it does not contain software compatible with Windows 10 and consequently, I must use the downloaded version, which does not work. Other Brother driver packages for other printers download and install correctly, but are incompatible with this printer.
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I have attempted, with Brother's assistance, to reinstall their driver package to this device. However, every attempt has met with errors, which they indicate are problems with the computer. In the process, I am fairly certain that I have disabled even the USB connection should I plug the printer directly in and I cannot reinstall that meaning the device will be half-functionless even once I reopen my office.
The driver package downloads and decompresses as expected and then throws an error when the setup file is run. I have circumvented this first error by moving the decompressed files directly to C:\. That permits the file to run, but partway through the setup, the program throws an error and terminates. Below are two error messages received. However, other error messages have been received during other attempts, including a "feature transfer error".
I have removed all Brother software, all Brother printers, all Brother scanners, all Brother program data, and all Brother registry entries that I can find and have run Brother's uninstall tools, and I can still not get the software to reinstall.
I still have the original CD from when I purchased the printer, but it does not contain software compatible with Windows 10 and consequently, I must use the downloaded version, which does not work. Other Brother driver packages for other printers download and install correctly, but are incompatible with this printer.
Continue reading...