Windows 10 BSOD - 0x80_intelppm!MWaitIdle error (W2K12)

[Manjunath_bn]

Hello Team,


I am seeing following stack and not sure what does it mean ,

any help appreciated .



NMI_HARDWARE_FAILURE (80)

This is typically due to a hardware malfunction. The hardware supplier should

be called.

Arguments:

Arg1: 00000000004f4454

Arg2: 0000000000000000

Arg3: 0000000000000000

Arg4: 0000000000000000



Debugging Details:

------------------



fffff800c68a0e58: Unable to get Flags value from nt!KdVersionBlock

GetUlongPtrFromAddress: unable to read from fffff800c695d308



KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 4



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on IN-5CG0355GRV



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 11



Key : Analysis.Memory.CommitPeak.Mb

Value: 66



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 80



BUGCHECK_P1: 4f4454



BUGCHECK_P2: 0



BUGCHECK_P3: 0



BUGCHECK_P4: 0



CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: System



STACK_TEXT:

ffffd000`b7fe1668 fffff800`c6dc0742 : 00000000`00000080 00000000`004f4454 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

ffffd000`b7fe1670 fffff800`c67a3f25 : 00000000`00000001 fffff800`c6dd08c0 fffff800`c6dd08c0 ffffe000`0f2c7968 : hal!HalBugCheckSystem+0x7e

ffffd000`b7fe16b0 fffff800`c6dc16e1 : ffffd000`000006c0 ffffd000`b7fe1874 ffffd000`b7fe1900 00000000`00000001 : nt!WheaReportHwError+0x22d

ffffd000`b7fe1710 fffff800`c67c1aac : ffffd000`b7fe18d0 ffffd000`b7fe1900 00000000`00000001 fffff800`c67ccf2f : hal!HalHandleNMI+0xfe

ffffd000`b7fe1740 fffff800`c6759602 : ffffd000`b7fd1180 ffffd000`b7fe1950 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0x1a4

ffffd000`b7fe1790 fffff800`c6759430 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxNmiInterrupt+0x82

ffffd000`b7fe18d0 fffff801`80da67d6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiNmiInterrupt+0x1b0

ffffd000`b777e9d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x2a





SYMBOL_NAME: intelppm!MWaitIdle+2a



MODULE_NAME: intelppm



IMAGE_NAME: intelppm.sys



IMAGE_VERSION: 6.3.9600.19067



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: 2a



FAILURE_BUCKET_ID: 0x80_intelppm!MWaitIdle



OS_VERSION: 8.1.9600.19913



BUILDLAB_STR: winblue_ltsb_escrow



OSPLATFORM_TYPE: x64



OSNAME: Windows 8.1



FAILURE_ID_HASH: {4d921e65-7fcd-f5e4-043a-b02bdcd10b07}



Followup: MachineOwner

---------



14: kd> lmvm intelppm

Browse full module list

start end module name

fffff801`80da3000 fffff801`80dc1000 intelppm (pdb symbols) C:\ProgramData\dbg\sym\intelppm.pdb\D709A5B945D046B39E83E4471F427C821\intelppm.pdb

Loaded symbol image file: intelppm.sys

Mapped memory image file: C:\ProgramData\dbg\sym\intelppm.sys\5B2A879E1e000\intelppm.sys

Image path: \SystemRoot\System32\drivers\intelppm.sys

Image name: intelppm.sys

Browse all global symbols functions data

Timestamp: Wed Jun 20 22:28:06 2018 (5B2A879E)

CheckSum: 0001CB0D

ImageSize: 0001E000

File version: 6.3.9600.19067

Product version: 6.3.9600.19067

File flags: 0 (Mask 3F)

File OS: 40004 NT Win32

File type: 3.7 Driver

File date: 00000000.00000000

Translations: 0409.04b0

Information from resource tables:

CompanyName: Microsoft Corporation

ProductName: Microsoft® Windows® Operating System

InternalName: intelppm.sys

OriginalFilename: intelppm.sys

ProductVersion: 6.3.9600.19067

FileVersion: 6.3.9600.19067 (winblue_ltsb_escrow.180619-2033)

FileDescription: Processor Device Driver

LegalCopyright: © Microsoft Corporation. All rights reserved.

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