Windows 10 BSoD - dxgmms2.sys ( dxgmms2!VidSchiProcessCompletedQueuePacketInternal+522 )

  • Thread starter Thread starter Oliver_Andersson
  • Start date Start date
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Oliver_Andersson

So I reinstalled Windows. Deleted everything from both my SSD and HDD so it became a full clean and fresh install.

I installed a couple of things once it was done and I'll try to list them below, including my system spec with age and the new crash dump file with the windbg report.

My Specs are
(No pre-build pc, builded it myself)

OS: Windows 10 64-bit Home, version 1803 (OS-version 17134.112)

Motherboard: Asus Sabertooth 990FX R2.0 (4 Years Old) (https://www.asus.com/us/Motherboards/SABERTOOTH_990FX_R...)

CPU: AMD FX(tm)-8350 Eight-Core Processor ~4.3GHz (4 Years Old) (https://www.amazon.com/AMD-FD8350FRHKBOX-FX-8350-8-Core...)

GPU: EVGA GeForce GTX 980 4GB (2 Years Old) (https://www.evga.com/products/specs/gpu.aspx?pn=472a80b...)

PSU: Corsair 850RM 80 PLUS (4 Years Old) (https://www.corsair.com/us/en/Power/rm-series-config/p/...)

RAM: 4x Kingston 4GB 240-Pin DDR3 SDRAM DDR3 1333 (16GB in total, 6 years old) (https://www.newegg.com/Product/Product.aspx?Item=N82E16...)

Crucial MX500 250GB (4 Years Old)

Seagate Barracuda 2TB 3.5'' HDD (1 Year Old)

CPU Cooler: Cooler Master Hyper 212 EVO

I figured that it's not my temps. My GPU runs about 50-60c while I game and around 30-40c while Idle. My CPU runs 50-65c while gaming and 40-50c while idle. The temps on my SSD and HDD are nothing remarkable either in my opinion both around 30c.

I have not overclocked, mainly because I dont know how to do it and that I don't want to do it or felt the need to do so. I'm using EVGA PrecisionX 16 to control my fan curve on my GPU for good cooling (mainly because also the GTX 980 also does not activate it's fan untill it gets hot).

So i kept an eye on what I did when I got access to the PC once the reinstallation was fully complete and I'll list all that below.

1. Windows Updates, had to restart 1-2 times before that was fully done.
2. Installing Firefox
3. Installing Discord
4. Installing Steam
5. Installing GeForce Experience
6. Downloading EVGA PrecisionX 16
7. Installing latest NVIDIA drivers (398.36)
8. Installing Razer Synapse
9. Installing drivers for my webbcam (QuickCam Communicate STX) - http://support.logitech.com/en_us/product/quickcam-comm...
10. Installing motherboard drivers - https://www.asus.com/us/Motherboards/SABERTOOTH_990FX_R... (all of them, apart from the BIOS because I already have that installed already)
11. Installing drivers for my headset (RIG 500HD - https://www.plantronics.com/se/sv/support/downloads-app...)
12. Restarting Windows so the installations can finish properly.
13. Installing OpenOffice 4.1.5 for work.
14. Installing Chrome for so i can watch the Play feature for TV channels.
15. Installing Spotify.
16. Installing HWMonitor
17. Installing three games in this order from steam. Total War: Warhammer 2 - Elder Scrolls Online - My Time at Portia.
18. Starting to tweak my audio settings in my headset driver for the best audio while listening to Spotify.
19. Bluescreen happens.

That's it pretty much.

I've run memtest84+ (or something) to test my RAM, no errors but might still be bad, I can't say.

Here is what WhoCrashed tells me

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Tue 2018-06-26 18:55:49 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062618-8468-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4CCA4)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800654DCCA4, 0xFFFFD10E1B7CD5C8, 0xFFFFD10E1B7CCE10)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 2018-06-26 18:55:49 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!memset+0x4CAC)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF800654DCCA4, 0xFFFFD10E1B7CD5C8, 0xFFFFD10E1B7CCE10)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


And here is what windbg tells me.

Microsoft (R) Windows Debugger Version 10.0.17674.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 17134 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff800`65490000 PsLoadedModuleList = 0xfffff800`6584a1f0
Debug session time: Tue Jun 26 18:55:49.185 2018 (UTC + 2:00)
System Uptime: 0 days 0:24:42.946
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols

Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7E, {ffffffffc0000005, fffff800654dcca4, ffffd10e1b7cd5c8, ffffd10e1b7cce10}

Probably caused by : dxgmms2.sys ( dxgmms2!VidSchiProcessCompletedQueuePacketInternal+522 )

Followup: MachineOwner
---------

nt!KeBugCheckEx:
fffff800`65628330 48894c2408 mov qword ptr [rsp+8],rcx ss:ffffd10e`1b7cc610=000000000000007e
4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800654dcca4, The address that the exception occurred at
Arg3: ffffd10e1b7cd5c8, Exception Record Address
Arg4: ffffd10e1b7cce10, Context Record Address

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804

SYSTEM_MANUFACTURER: To be filled by O.E.M.

SYSTEM_PRODUCT_NAME: To be filled by O.E.M.

SYSTEM_SKU: SKU

SYSTEM_VERSION: To be filled by O.E.M.

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: 2901

BIOS_DATE: 05/04/2016

BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

BASEBOARD_PRODUCT: SABERTOOTH 990FX R2.0

BASEBOARD_VERSION: Rev 1.xx

DUMP_TYPE: 1

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff800654dcca4

BUGCHECK_P3: ffffd10e1b7cd5c8

BUGCHECK_P4: ffffd10e1b7cce10

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instruktionen p 0x%p refererade till minnet p 0x%p. Minnet kunde inte vara %s.

FAULTING_IP:
nt!KxWaitForLockOwnerShip+14
fffff800`654dcca4 48890a mov qword ptr [rdx],rcx

EXCEPTION_RECORD: ffffd10e1b7cd5c8 -- (.exr 0xffffd10e1b7cd5c8)
ExceptionAddress: fffff800654dcca4 (nt!KxWaitForLockOwnerShip+0x0000000000000014)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: ffffd10e1b7cce10 -- (.cxr 0xffffd10e1b7cce10)
rax=0000000000000002 rbx=0000000000000000 rcx=ffffd10e1b7cd9b8
rdx=a800000000000000 rsi=ffff8f06361cac20 rdi=ffffd10e1b7cd9b8
rip=fffff800654dcca4 rsp=ffffd10e1b7cd800 rbp=ffffd10e1b7cd960
r8=ffff8f0634aca000 r9=ffff8f0634be67b0 r10=ffff8f0634be6780
r11=ffffd10e1b7cd9b8 r12=0000000000000002 r13=ffff8f0634be6000
r14=ffff8f06361c6bb0 r15=0000000000000002
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KxWaitForLockOwnerShip+0x14:
fffff800`654dcca4 48890a mov qword ptr [rdx],rcx ds:002b:a8000000`00000000=????????????????
Resetting default scope

CPU_COUNT: 8

CPU_MHZ: 10ee

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 15

CPU_MODEL: 2

CPU_STEPPING: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 2

FOLLOWUP_IP:
dxgmms2!VidSchiProcessCompletedQueuePacketInternal+522
fffff807`edae9bb2 4c8b37 mov r14,qword ptr [rdi]

BUGCHECK_STR: AV

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - Instruktionen p 0x%p refererade till minnet p 0x%p. Minnet kunde inte vara %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

ANALYSIS_SESSION_HOST: OLIVER

ANALYSIS_SESSION_TIME: 06-26-2018 19:06:19.0112

ANALYSIS_VERSION: 10.0.17674.1000 amd64fre

LAST_CONTROL_TRANSFER: from fffff8006558c513 to fffff800654dcca4

STACK_TEXT:
ffffd10e`1b7cd800 fffff800`6558c513 : ffff8f06`361b4730 00000000`00000000 ffff8f06`361cac20 ffff8f06`361b4730 : nt!KxWaitForLockOwnerShip+0x14
ffffd10e`1b7cd830 fffff807`edae9bb2 : ffff8f06`361b4730 ffffd10e`1b7cd960 00000000`000013c7 00000000`00000000 : nt!KeAcquireInStackQueuedSpinLockAtDpcLevel+0x53
ffffd10e`1b7cd860 fffff807`edae191a : ffff8f06`3071c802 ffff8f06`00000000 00000000`00000000 ffff8f06`00000000 : dxgmms2!VidSchiProcessCompletedQueuePacketInternal+0x522
ffffd10e`1b7cda80 fffff807`edb60ef1 : ffff8f06`361b4730 ffff8f06`361c6600 ffff8f06`37bf8700 ffff8f06`00000000 : dxgmms2!VidSchiSubmitMmIoFlipCommand+0x69a
ffffd10e`1b7cdb80 fffff807`edb60d5e : ffff8f06`34be6500 fffff807`edb60cd0 ffff8f06`34be6000 00000000`00000000 : dxgmms2!VidSchiRun_PriorityTable+0x181
ffffd10e`1b7cdbd0 fffff800`65574cb7 : ffff8f06`34be3700 fffff807`edb60cd0 ffffd480`34c80180 00000224`acbb3dfe : dxgmms2!VidSchiWorkerThread+0x8e
ffffd10e`1b7cdc10 fffff800`6562f7d6 : ffffd480`34c80180 ffff8f06`34be3700 fffff800`65574c70 d0458984`7d89c0ff : nt!PspSystemThreadStartup+0x47
ffffd10e`1b7cdc60 00000000`00000000 : ffffd10e`1b7ce000 ffffd10e`1b7c8000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


THREAD_SHA1_HASH_MOD_FUNC: c81e15a45ce6884bfda901a2bbdf7c3282986e07

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 22bc0c1b4e370987c01cc271ba1e66811e3682f5

THREAD_SHA1_HASH_MOD: 7205faa80e78101f22234177c174abd807d35d0d

FAULT_INSTR_CODE: 4c378b4c

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: dxgmms2!VidSchiProcessCompletedQueuePacketInternal+522

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dxgmms2

IMAGE_NAME: dxgmms2.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION: 10.0.17134.112

STACK_COMMAND: .cxr 0xffffd10e1b7cce10 ; kb

BUCKET_ID_FUNC_OFFSET: 522

FAILURE_BUCKET_ID: AV_dxgmms2!VidSchiProcessCompletedQueuePacketInternal

BUCKET_ID: AV_dxgmms2!VidSchiProcessCompletedQueuePacketInternal

PRIMARY_PROBLEM_CLASS: AV_dxgmms2!VidSchiProcessCompletedQueuePacketInternal

TARGET_TIME: 2018-06-26T16:55:49.000Z

OSBUILD: 17134

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2018-06-08 11:00:00

BUILDDATESTAMP_STR: 180410-1804

BUILDLAB_STR: rs4_release

BUILDOSVER_STR: 10.0.17134.1.amd64fre.rs4_release.180410-1804

ANALYSIS_SESSION_ELAPSED_TIME: 1271

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_dxgmms2!vidschiprocesscompletedqueuepacketinternal

FAILURE_ID_HASH: {b2c3b332-059a-e5f3-ac1f-2810d43d4dff}

Followup: MachineOwner

Dumpfile: https://1drv.ms/u/s!Av0v4dUc625Oj0Jv_K2xj1S-88G6


I did notice this in DXDIAG window though.

View: https://i.imgur.com/l1p1SRm.png


View: https://i.imgur.com/bWUlEsJ.png


View: https://i.imgur.com/OvrBdzI.png


Is that normal? Three audio tabs? Could that be a conflict?

Thanks for taking your time to read through all this. I'm at a loss here, I don't know what's wrong.

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