B
bbo123
Apologies in advance as I am not very tech savvy. I will do my best to provide the necessary info to diagnose my issue.
Background: Bought this pc about 3 months ago through cyberpower, after a month of use the gpu started causing issues, eventually I sent the pc back and they determined it was a defect gpu and replaced it with a new one. Then, about a month after using it I received my first BSOD with error WHEA_UNCORRECTABLE_ERROR. I tried to find minidumps for the issue but I didn't have the option enabled so I did not get one, but I did recover 3 watchdog files and I opened them via bluescreenviewer and it stated that it was an nvlddmkm.sys related issue (I've attached those watchdog files in my drive below). After 3 days I received another BSOD, this time the error stated MACHINE_CHECK_EXCEPTION. This time I've located both the minidump and the memory.dmp files and I have also attached them in my fileshare link.
Here are my PC's info:
OEM INTEL CORE I5-9600K 3.70GHZ
GIGABYTE AORUS RGB 8GB DDR4 3200MHZ MEMORY
ASUS PRIME Z390-P
NVIDIA GEFORCE GTX 1060 6GB
Windows 10 Home
1TB HDD 3.5 SATAIII 7200RPM
250GB SAMSUNG 860 EVO SERIES
Here is what the bluescreenviewer says about my second BSOD:
==================================================
Dump File : 010119-6390-01.dmp
Crash Time : 1/1/2019 11:11:50 PM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : fffff807`59c75b40
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+4400a
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.17763.194 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1b1b40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\010119-6390-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 17763
Dump File Size : 501,276
Dump File Time : 1/1/2019 11:24:59 PM
==================================================
Here is one of the watchdog info from bluescreenviewer:
==================================================
Dump File : WATCHDOG-20181120-1526.dmp
Crash Time : 11/20/2018 3:26:06 PM
Bug Check String :
Bug Check Code : 0x00000141
Parameter 1 : ffff9582`816684a0
Parameter 2 : fffff809`249cbc60
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000004
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+19bc60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : watchdog.sys+d66c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Users\bow02\Desktop\WATCHDOG-20181120-1526.dmp
Processors Count : 6
Major Version : 15
Minor Version : 17134
Dump File Size : 812,009
Dump File Time : 11/20/2018 3:26:06 PM
==================================================
So far the steps I've taken:
1. sfc scan in cmd, after the first bsod I did this and it said it detected and fixed 1 corrupted file. I used this again after the second bsod and nothing came up.
2. Intel CPU diagnostic showing my cpu passing every check
3. I reinstalled the latest nvidia driver via their website (version 417.35) through the DDU method via safe mode.
4. chkdsk command in cmd, which came up with nothing.
5. windows defender virus scan and malewarebytes scan, nothing.
NOTE: Many have stated that this might be an overclocking issue, however I've never tried to OC it as the cpu turbo boosts to 4.6 by itself and that's good enough for most games I play. I've also been monitoring my temps ever since the first bsod and the temps were normal, 30ish idle for cpu, 55 ish under load during games, gpu around 50 ish during games.
Finally, here is my drive containing the dmp files I mentioned:
https://drive.google.com/drive/u/1/folders/1ZqJ3IhHHab1...
Really sorry for the long post guys, I just want to provide as much as I can and if there is anything else I need to provide please let me know. I just wan't to know what aspect of the issue it is and I really hope its not my gpu being faulty for the second time....
Thanks!
Continue reading...
Background: Bought this pc about 3 months ago through cyberpower, after a month of use the gpu started causing issues, eventually I sent the pc back and they determined it was a defect gpu and replaced it with a new one. Then, about a month after using it I received my first BSOD with error WHEA_UNCORRECTABLE_ERROR. I tried to find minidumps for the issue but I didn't have the option enabled so I did not get one, but I did recover 3 watchdog files and I opened them via bluescreenviewer and it stated that it was an nvlddmkm.sys related issue (I've attached those watchdog files in my drive below). After 3 days I received another BSOD, this time the error stated MACHINE_CHECK_EXCEPTION. This time I've located both the minidump and the memory.dmp files and I have also attached them in my fileshare link.
Here are my PC's info:
OEM INTEL CORE I5-9600K 3.70GHZ
GIGABYTE AORUS RGB 8GB DDR4 3200MHZ MEMORY
ASUS PRIME Z390-P
NVIDIA GEFORCE GTX 1060 6GB
Windows 10 Home
1TB HDD 3.5 SATAIII 7200RPM
250GB SAMSUNG 860 EVO SERIES
Here is what the bluescreenviewer says about my second BSOD:
==================================================
Dump File : 010119-6390-01.dmp
Crash Time : 1/1/2019 11:11:50 PM
Bug Check String : MACHINE_CHECK_EXCEPTION
Bug Check Code : 0x0000009c
Parameter 1 : 00000000`00000000
Parameter 2 : fffff807`59c75b40
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+4400a
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.17763.194 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+1b1b40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\010119-6390-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 17763
Dump File Size : 501,276
Dump File Time : 1/1/2019 11:24:59 PM
==================================================
Here is one of the watchdog info from bluescreenviewer:
==================================================
Dump File : WATCHDOG-20181120-1526.dmp
Crash Time : 11/20/2018 3:26:06 PM
Bug Check String :
Bug Check Code : 0x00000141
Parameter 1 : ffff9582`816684a0
Parameter 2 : fffff809`249cbc60
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000004
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+19bc60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : watchdog.sys+d66c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Users\bow02\Desktop\WATCHDOG-20181120-1526.dmp
Processors Count : 6
Major Version : 15
Minor Version : 17134
Dump File Size : 812,009
Dump File Time : 11/20/2018 3:26:06 PM
==================================================
So far the steps I've taken:
1. sfc scan in cmd, after the first bsod I did this and it said it detected and fixed 1 corrupted file. I used this again after the second bsod and nothing came up.
2. Intel CPU diagnostic showing my cpu passing every check
3. I reinstalled the latest nvidia driver via their website (version 417.35) through the DDU method via safe mode.
4. chkdsk command in cmd, which came up with nothing.
5. windows defender virus scan and malewarebytes scan, nothing.
NOTE: Many have stated that this might be an overclocking issue, however I've never tried to OC it as the cpu turbo boosts to 4.6 by itself and that's good enough for most games I play. I've also been monitoring my temps ever since the first bsod and the temps were normal, 30ish idle for cpu, 55 ish under load during games, gpu around 50 ish during games.
Finally, here is my drive containing the dmp files I mentioned:
https://drive.google.com/drive/u/1/folders/1ZqJ3IhHHab1...
Really sorry for the long post guys, I just want to provide as much as I can and if there is anything else I need to provide please let me know. I just wan't to know what aspect of the issue it is and I really hope its not my gpu being faulty for the second time....
Thanks!
Continue reading...