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Hello!
I'm experiencing a issue in my laptop and I hope someone could help me.
Since the beginning of November it randomly freezes after entering sleep mode. In others words, sometimes I'm able to wake it up normally but others I have a back screen and no response to the keyboard, mouse nor the power button (except when I press it for 5 seconds to force shutdown).
More recently I'm experiencing random BSoD when it is under a moderate stress, like when I use AutoCAD, or multiple sheets of Excel, or even Teams + Google Chrome. Generally in this case the laptop is charging and all performance options are set to max. In fact, until last month I never had problems performing these very same tasks.
What I already did:
- chkdsk, memorydiagnostic, sfc scannow...
- CPU stress test and other hardware tests from HP
- Update manually nvidia driver with last Studio version from its site
- Changed energy options to avoid sleep and maximize performances
The standard message from BSoD is DRIVER POWER STATE FAILURE associated with ntkrnlmp.exe , the same result I get from BlueScreenView
Here are the last minidump files:
Other info:
- Windows 10 v 20H2 (Build 19042.685
Thank you in advance !
Continue reading...
I'm experiencing a issue in my laptop and I hope someone could help me.
Since the beginning of November it randomly freezes after entering sleep mode. In others words, sometimes I'm able to wake it up normally but others I have a back screen and no response to the keyboard, mouse nor the power button (except when I press it for 5 seconds to force shutdown).
More recently I'm experiencing random BSoD when it is under a moderate stress, like when I use AutoCAD, or multiple sheets of Excel, or even Teams + Google Chrome. Generally in this case the laptop is charging and all performance options are set to max. In fact, until last month I never had problems performing these very same tasks.
What I already did:
- chkdsk, memorydiagnostic, sfc scannow...
- CPU stress test and other hardware tests from HP
- Update manually nvidia driver with last Studio version from its site
- Changed energy options to avoid sleep and maximize performances
The standard message from BSoD is DRIVER POWER STATE FAILURE associated with ntkrnlmp.exe , the same result I get from BlueScreenView
Here are the last minidump files:
Other info:
- Windows 10 v 20H2 (Build 19042.685
Product number | 4JX02EA |
Product name | HP Pavilion - 15-bc403nf |
Microprocessor | Intel® Core™ i5-8250U (1.6 GHz base frequency, up to 3.4 GHz with Intel® Turbo Boost Technology, 6 MB cache, 4 cores) |
Memory, standard | 8 GB DDR4-2400 SDRAM (1 x 8 GB) |
Video graphics |
|
| Hard drive | 1 TB 5400 rpm SATA |
SSD | 128Go |
Thank you in advance !
Continue reading...