Windows 10 BSOD SYSTEM_SERVICE_EXCEPTION; What Failed: portcls.sys

  • Thread starter Thread starter EllaineUP
  • Start date Start date
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EllaineUP

Hello! For the last two weeks I first experience BSOD when I literally just opened my laptop. I really don't have an idea about what happened because I just update windows if there will be any updates available. When I ran my Dell SupportAssist, it gave me this information:


Bug check code 0x0000003b

Bug check parameters 0x00000000c0000005,

0xfffff8029b93710e,

0xffff9580e4946910,

0x0000000000000000

Device name Port Class (Class Driver for Port/Miniport Devices)

Driver version 10.0.19041.1 (WinBuild.160101.0800)

Driver path C:\WINDOWS\System32\drivers\portcls.sys




I hope you can give me advise for this one. Thank you!

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