A
AlexKuper
Problem #1:
I have 3 Network adapters (Ethernet, Wireless and Bluetooth)
All of them was working fine (I have connection to Internet) except
When I right click on ANY of my network adapters and then on Properties, I am getting error "An unexpected error occurred":
If I try to disable any of the network adapters, I am getting error "It is not possible to disable connection at this time. This connection may be using one or more protocols that do not support Plug-and-Play, or it may have initiated by another user or the system account":
One of the suggestions to fix this issue was to remove device and reinstall it in device manager.
I decided to try with Wireless adapter first to see if that will work.
I was able to uninstall device successfully.
Problem #2:
When I try to scan for hardware changes, system fails to install the device back.
Then I try to Update driver. Windows finds the driver, but fails to install it.
I have checked SetupAPI.dev.log file and found that Windows was trying to install one driver first but "Unable to configure device, falling back to standard device installation" and standard device installation also failed with error:
!!! dvi: Add Service: Failed to modify existing service 'vwifibus'.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Error while installing services.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Cleaning up failed installation
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {Install DEVICE exit (0x00000002)}
The error message about file not found is misleading as I can see that file is present in location where system is looking for it:
Image Path = \SystemRoot\System32\drivers\vwifibus.sysCould it be an access issue?
I ran full Virus scan and sfc /scannow (no errors was found)
Also I was trying to download and install drivers from manufacture site and still getting same errors.
I think errors that I am getting for issue #1 somehow related to issue #2. And if I uninstall any of my currently working adapters, I wont be able to install them back.
The full driver installation log is below.
dvi: {Install Device - PCI\VEN_8086&DEV_3165&SUBSYS_44108086&REV_79\4&D25D8D3&0&00E2} 21:10:37.392
dvi: Device Status: 0x01802400, Problem: 0x1c (0x00000000)
dvi: Parent device: PCI\VEN_8086&DEV_A292&SUBSYS_07DC1028&REV_F0\3&11583659&0&E2
dvi: {Configure Device - PCI\VEN_8086&DEV_3165&SUBSYS_44108086&REV_79\4&D25D8D3&0&00E2} 21:10:37.395
dvi: Device Status: 0x01802400, Problem: 0x1c (0x00000000)
dvi: Parent device: PCI\VEN_8086&DEV_A292&SUBSYS_07DC1028&REV_F0\3&11583659&0&E2
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\netwtw04.inf_amd64_a292ac43f337428d\netwtw04.inf}
sto: Source Filter = pci\ven_8086&dev_3165&subsys_44108086
inf: Class GUID = {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Class Options = Configurable
inf: {Configure Driver: Intel(R) Dual Band Wireless-AC 3165}
inf: Section Name = Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC
inf: {Add Service: Netwtw04}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\drivers\Netwtw04.sys
inf: Display Name = ___ Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit
inf: Group = NDIS
inf: Updated service 'Netwtw04'.
inf: {Add Service: exit(0x00000000)}
inf: {Add Service: vwifibus}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\drivers\vwifibus.sys
inf: Display Name = @%SystemRoot%\System32\drivers\vwifibus.sys,-257
inf: Description = @%SystemRoot%\System32\drivers\vwifibus.sys,-258
!!! inf: Failed to query service description. Error = 0x00000002
inf: {Add Service: exit(0x00000002)}
inf: {Configure Driver: exit(0x00000002)}
!!! sto: Failed to configure driver package. Error = 0x00000002
sto: {Configure Driver Package: exit(0x00000002)}
dvi: {Configure Device - exit(0x00000002)} 21:10:37.470
! dvi: Unable to configure device, falling back to standard device installation.
dvi: {DIF_ALLOW_INSTALL} 21:10:37.471
dvi: Default installer: Enter 21:10:37.472
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 21:10:37.473
dvi: {DIF_INSTALLDEVICEFILES} 21:10:37.475
dvi: Default installer: Enter 21:10:37.475
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 21:10:37.479
flq: File 'C:\WINDOWS\system32\IntelIHVRouter04.dll' pruned from copy.
flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\netwtw04.inf_amd64_a292ac43f337428d\Netwtw04.sys' to 'C:\WINDOWS\system32\DRIVERS\Netwtw04.sys'.
flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\netwtw04.inf_amd64_a292ac43f337428d\Netwfw04.dat' to 'C:\WINDOWS\system32\DRIVERS\Netwfw04.dat'.
dvi: {DIF_REGISTER_COINSTALLERS} 21:10:37.656
dvi: Reset Device: Resetting device configuration. 21:10:37.657
dvi: Reset Device: Resetting device configuration completed. 21:10:37.658
dvi: Default installer: Enter 21:10:37.658
inf: {Install from INF Section - Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC.CoInstallers} 21:10:37.659
inf: Flags - 0x001001ee
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.660
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 21:10:37.661
dvi: {DIF_INSTALLINTERFACES} 21:10:37.661
dvi: Default installer: Enter 21:10:37.662
dvi: Default installer: Exit
dvi: {DIF_INSTALLINTERFACES - exit(0x00000000)} 21:10:37.663
dvi: {DIF_INSTALLDEVICE} 21:10:37.663
dvi: Default installer: Enter 21:10:37.664
dvi: {Install DEVICE}
inf: {Install from INF Section - Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC} 21:10:37.666
inf: Flags - 0x001005ee
! inf: Value 'DriverDesc' should not be set directly.
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.770
inf: {Install from INF Section - VWiFiBus.CopyFiles} 21:10:37.770
inf: Flags - 0x001005ee
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.771
inf: {Install from INF Section - Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC.Hw} 21:10:37.772
inf: Flags - 0x00100004
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.773
inf: {Install from INF Section - VWiFiBus.PnPFilterRegistration.HW} 21:10:37.773
inf: Flags - 0x00100004
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.774
dvi: {Writing Device Properties}
dvi: Strong Name=oem51.inf:077b9133640fefe8:Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC:19.51.28.1
ci\ven_8086&dev_3165&subsys_44108086
dvi: {Writing Device Properties - Complete}
inf: AddService=Netwtw04,2,NIC_Service_WINT_64,Common_EventLog_WINT_64 (netwtw04.inf line 2873)
dvi: Add Service: Modified existing service 'Netwtw04'.
inf: {Install from INF Section - NIC_Service_WINT_64} 21:10:37.783
inf: Flags - 0x00100004
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.784
inf: {Install from INF Section - Common_EventLog_WINT_64} 21:10:37.784
inf: Flags - 0x00100004
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.785
inf: AddService=vwifibus,,vwifibus_Service_Inst (netvwifibus.inf line 76)
!!! dvi: Add Service: Failed to modify existing service 'vwifibus'.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Error while installing services.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Cleaning up failed installation
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {Install DEVICE exit (0x00000002)}
!!! dvi: Cleaning up failed installation (00000002)
!!! dvi: Default installer: failed
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {DIF_INSTALLDEVICE - exit(0x00000002)} 21:10:37.795
!!! dvi: Error(00000002) installing device!
! dvi: Queueing up error report for device install failure.
dvi: {Install Device - exit(0x00000002)} 21:10:37.799
dvi: {Core Device Install - exit(0x00000002)} 21:10:37.799
ump: {Plug and Play Service: Device Install exit(00000002)}
!!! ndv: Device install failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
dvi: {Plug and Play Service: Device Install for PCI\VEN_8086&DEV_3165&SUBSYS_44108086&REV_79\4&D25D8D3&0&00E2}
! dvi: Installing NULL driver!
Continue reading...
I have 3 Network adapters (Ethernet, Wireless and Bluetooth)
All of them was working fine (I have connection to Internet) except
When I right click on ANY of my network adapters and then on Properties, I am getting error "An unexpected error occurred":
If I try to disable any of the network adapters, I am getting error "It is not possible to disable connection at this time. This connection may be using one or more protocols that do not support Plug-and-Play, or it may have initiated by another user or the system account":
One of the suggestions to fix this issue was to remove device and reinstall it in device manager.
I decided to try with Wireless adapter first to see if that will work.
I was able to uninstall device successfully.
Problem #2:
When I try to scan for hardware changes, system fails to install the device back.
Then I try to Update driver. Windows finds the driver, but fails to install it.
I have checked SetupAPI.dev.log file and found that Windows was trying to install one driver first but "Unable to configure device, falling back to standard device installation" and standard device installation also failed with error:
!!! dvi: Add Service: Failed to modify existing service 'vwifibus'.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Error while installing services.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Cleaning up failed installation
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {Install DEVICE exit (0x00000002)}
The error message about file not found is misleading as I can see that file is present in location where system is looking for it:
Image Path = \SystemRoot\System32\drivers\vwifibus.sysCould it be an access issue?
I ran full Virus scan and sfc /scannow (no errors was found)
Also I was trying to download and install drivers from manufacture site and still getting same errors.
I think errors that I am getting for issue #1 somehow related to issue #2. And if I uninstall any of my currently working adapters, I wont be able to install them back.
The full driver installation log is below.
dvi: {Install Device - PCI\VEN_8086&DEV_3165&SUBSYS_44108086&REV_79\4&D25D8D3&0&00E2} 21:10:37.392
dvi: Device Status: 0x01802400, Problem: 0x1c (0x00000000)
dvi: Parent device: PCI\VEN_8086&DEV_A292&SUBSYS_07DC1028&REV_F0\3&11583659&0&E2
dvi: {Configure Device - PCI\VEN_8086&DEV_3165&SUBSYS_44108086&REV_79\4&D25D8D3&0&00E2} 21:10:37.395
dvi: Device Status: 0x01802400, Problem: 0x1c (0x00000000)
dvi: Parent device: PCI\VEN_8086&DEV_A292&SUBSYS_07DC1028&REV_F0\3&11583659&0&E2
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\netwtw04.inf_amd64_a292ac43f337428d\netwtw04.inf}
sto: Source Filter = pci\ven_8086&dev_3165&subsys_44108086
inf: Class GUID = {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Class Options = Configurable
inf: {Configure Driver: Intel(R) Dual Band Wireless-AC 3165}
inf: Section Name = Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC
inf: {Add Service: Netwtw04}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\drivers\Netwtw04.sys
inf: Display Name = ___ Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit
inf: Group = NDIS
inf: Updated service 'Netwtw04'.
inf: {Add Service: exit(0x00000000)}
inf: {Add Service: vwifibus}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\drivers\vwifibus.sys
inf: Display Name = @%SystemRoot%\System32\drivers\vwifibus.sys,-257
inf: Description = @%SystemRoot%\System32\drivers\vwifibus.sys,-258
!!! inf: Failed to query service description. Error = 0x00000002
inf: {Add Service: exit(0x00000002)}
inf: {Configure Driver: exit(0x00000002)}
!!! sto: Failed to configure driver package. Error = 0x00000002
sto: {Configure Driver Package: exit(0x00000002)}
dvi: {Configure Device - exit(0x00000002)} 21:10:37.470
! dvi: Unable to configure device, falling back to standard device installation.
dvi: {DIF_ALLOW_INSTALL} 21:10:37.471
dvi: Default installer: Enter 21:10:37.472
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 21:10:37.473
dvi: {DIF_INSTALLDEVICEFILES} 21:10:37.475
dvi: Default installer: Enter 21:10:37.475
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 21:10:37.479
flq: File 'C:\WINDOWS\system32\IntelIHVRouter04.dll' pruned from copy.
flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\netwtw04.inf_amd64_a292ac43f337428d\Netwtw04.sys' to 'C:\WINDOWS\system32\DRIVERS\Netwtw04.sys'.
flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\netwtw04.inf_amd64_a292ac43f337428d\Netwfw04.dat' to 'C:\WINDOWS\system32\DRIVERS\Netwfw04.dat'.
dvi: {DIF_REGISTER_COINSTALLERS} 21:10:37.656
dvi: Reset Device: Resetting device configuration. 21:10:37.657
dvi: Reset Device: Resetting device configuration completed. 21:10:37.658
dvi: Default installer: Enter 21:10:37.658
inf: {Install from INF Section - Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC.CoInstallers} 21:10:37.659
inf: Flags - 0x001001ee
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.660
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 21:10:37.661
dvi: {DIF_INSTALLINTERFACES} 21:10:37.661
dvi: Default installer: Enter 21:10:37.662
dvi: Default installer: Exit
dvi: {DIF_INSTALLINTERFACES - exit(0x00000000)} 21:10:37.663
dvi: {DIF_INSTALLDEVICE} 21:10:37.663
dvi: Default installer: Enter 21:10:37.664
dvi: {Install DEVICE}
inf: {Install from INF Section - Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC} 21:10:37.666
inf: Flags - 0x001005ee
! inf: Value 'DriverDesc' should not be set directly.
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.770
inf: {Install from INF Section - VWiFiBus.CopyFiles} 21:10:37.770
inf: Flags - 0x001005ee
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.771
inf: {Install from INF Section - Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC.Hw} 21:10:37.772
inf: Flags - 0x00100004
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.773
inf: {Install from INF Section - VWiFiBus.PnPFilterRegistration.HW} 21:10:37.773
inf: Flags - 0x00100004
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.774
dvi: {Writing Device Properties}
dvi: Strong Name=oem51.inf:077b9133640fefe8:Install_MPCIEX_DELLM2_3165_AC_HMC_WINT_64_AC:19.51.28.1
ci\ven_8086&dev_3165&subsys_44108086dvi: {Writing Device Properties - Complete}
inf: AddService=Netwtw04,2,NIC_Service_WINT_64,Common_EventLog_WINT_64 (netwtw04.inf line 2873)
dvi: Add Service: Modified existing service 'Netwtw04'.
inf: {Install from INF Section - NIC_Service_WINT_64} 21:10:37.783
inf: Flags - 0x00100004
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.784
inf: {Install from INF Section - Common_EventLog_WINT_64} 21:10:37.784
inf: Flags - 0x00100004
inf: {Install from INF Section - exit(0x00000000)} 21:10:37.785
inf: AddService=vwifibus,,vwifibus_Service_Inst (netvwifibus.inf line 76)
!!! dvi: Add Service: Failed to modify existing service 'vwifibus'.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Error while installing services.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Cleaning up failed installation
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {Install DEVICE exit (0x00000002)}
!!! dvi: Cleaning up failed installation (00000002)
!!! dvi: Default installer: failed
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {DIF_INSTALLDEVICE - exit(0x00000002)} 21:10:37.795
!!! dvi: Error(00000002) installing device!
! dvi: Queueing up error report for device install failure.
dvi: {Install Device - exit(0x00000002)} 21:10:37.799
dvi: {Core Device Install - exit(0x00000002)} 21:10:37.799
ump: {Plug and Play Service: Device Install exit(00000002)}
!!! ndv: Device install failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
dvi: {Plug and Play Service: Device Install for PCI\VEN_8086&DEV_3165&SUBSYS_44108086&REV_79\4&D25D8D3&0&00E2}
! dvi: Installing NULL driver!
Continue reading...