Windows 10 Can't factory reset my Windows 10 Acer Aspire 5

  • Thread starter Thread starter eALM1GHTY25
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eALM1GHTY25

Hello all,I recently purchased this Acer Aspire 5 slim used and I wanted to factory reset the laptop but when I click on the recovery and click the option to "Remove Everything" a pop up shows with the message "Could not find recovery environment" "Insert your windows installation or recovery media, and restart your PC with the media." I wasn't given anything like that and when I look at the Activation tab the edition this laptop has says "Windows 10 Enterprise."I'm not sure what to do or where to go to fix this issue.**I will say when I checked to see if there were update it says I can upgrad

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