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EllieB7449
If i close the laptop or let it sleep, when I try to wake it up again, my screen doesn't work. I can hear the laptop waking up again but nothing visual. I have tried turning the machine off with a hard shutdown (holding the power button) but that doesn't work - it stays switched on. I have to wait for the battery to run down (sometimes taking days as it spends it's time in sleep mode). It has been doing this since the last update so i suspect it has something to do with this.
I have tried the responses to other questions that are similar but nothing has worked and as far as i can see they haven't mentioned the inability to do a hard shutdown.
What can i do to fix this? The laptop is only 18 months old, i have taken good care of it (no drops to dislodge wires etc) and i had someone have look it over for physical faults when this issue started happening so it isn't the machine.
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I have tried the responses to other questions that are similar but nothing has worked and as far as i can see they haven't mentioned the inability to do a hard shutdown.
What can i do to fix this? The laptop is only 18 months old, i have taken good care of it (no drops to dislodge wires etc) and i had someone have look it over for physical faults when this issue started happening so it isn't the machine.
Continue reading...