Windows 11 Child changed email in family safety and now we can’t access it

  • Thread starter Thread starter LoriPV
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LoriPV

A while ago my son created a new Microsoft account. He used the same email that was linked under our family group. Somehow during this process he changed the email linked in family safety and it gave him a random outlook email. The purchases he made stayed attached to the family safety account. I can see them when I check under his name in the app. When we login with his old email nothing shows up. When I tried logging in with this random email, figuring I can just reset the password, it gave an error saying this account doesn’t exist. So I created one. Now I have 2 accounts in family safety f

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