Windows 10 Computer crashing when trying to write to Samsung 970 Evo NVMe drive

  • Thread starter Thread starter Brett Gastelum
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Brett Gastelum

Hello there!

I've gone over this with the manufacturer so many times now, we've been going back and forth for like a month. I've installed two Addlink drives and now two different Samsung 970 drives. I've even had the MOBO replaced.


Before I was receiving an error that I was unable to write to the drive was write protected and the drive would drop off the volumes list. Literally ANY TIME I tried to use Disk Manager to format and write to the drive, something would break.


From there I downloaded the AOMEI Partition Assistant and was able to actually format the drive and get it to stick without crashing.

From there I created some folders in that drive as a test. No issue.

After that I decided I was going to move ALL my game launchers library to the drive.

I've attempted to download Overwatch, no dice. I somehow managed to download Hearthstone, but I had to force shut down my laptop multiple times and restart the download in order to get the game installed.

So I tried Steam again, first I started moving over games I already had installed. Same issue, had to force shut down the lapotop and then restart it again and pray that the files moved over and I could validate them. So I tried to download a game that was still in beta, for whatever reason that one worked out okay.

I dug around on here and realized that there was an issue with larger files being written to NVMe drives after the last update. So I waited a couple of days trying to see if the following update would fix the issue. Again, I am unable to write to that drive.

I've tried running check disk on it from both CMD(admin) AND AOMEI Partition Assistant and the drive itself has NO BAD SECTORS.

I've ran checks on my RAM, no issues there either. I've checked the logs and see that there IS a disk error which is: The IO operation at logical block address 0x26f6eb0 for Disk 2 (PDO name: \Device\00000057) was retried.


I've sent this to the manufacturer and they keep telling me that it's the drive that's the issue, but to seriously go through 4 different drives? Somehow that doesn't sit right with me.

Can someone PLEASE help me with this? I've spent $2200 on a laptop and I just need a way to convince the company that they need to fix my computer (since it's still udner warranty).


My Specs are:

Windows 10: Home Edition - Version: 20H2 - Build: 19042.870 - Experience: Windows Feature Experience Pack 120.2212.550.0
Clevo/Sager NP7958F1
Ryzen 9 3600

16GB Single RAM Stick

NVidia RTX 2070

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