Windows 10 Computer hangs unexpectly with no reason until it reboots itself. Dump is being generated and the message "The computer has rebooted from a bugcheck"

  • Thread starter Thread starter Cuela1992
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Cuela1992

Hello Community,


I've been trying to find out the reason why my computer hangs itself. The full message displayed on the event log after the computer restart itself is " The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000007, 0xffffb085ffc4a028, 0x0000000000000000, 0x0000000000000000).


A dump was saved at the moment after the incident and it has been saved in C:\WINDOWS\Minidump\120418-30953-01.dmp. I read this could be cause by a cpu issue so I've downloaded a cpu stress test and did some but no errors were found even though I'd left it for more than 2 hours. I witnessed just 2 of the many events and the funny part is those were the only 2 events that actually have created a dump on the mentioned directory and when they happened the computer was just doing nothing, I'd finished the cpu stress tests before it got stuck. Then the computer restart itself and when it was just finishing got stuck again.


Other thing I noticed is there're another 2 logs after these bugcheck logs, one after each bugcheck log which are kernel power logs with the message " The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." but as I've mentioned before I think is an expected log when a bugcheck log appears but I'm not sure if it's related or not.


Here's the link for the first and the second dump respectively:

120418-25203-01.dmp

120418-30953-01.dmp


Also computer's system information here:

DxDiag.txt


Let me know if any additional information is required.

I'll appreciate any help you can give me and I want to apologize for my English, I'm really new at it.

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