B
buckeyeteacher0327
Hi everyone,
I'm going to preface this by saying I know enough about technology for the easy day to day problems but I am in over my head with this one.
Over the past few days, I've been struggling with my laptop (practically brand new, maybe two months old?) lagging and freezing constantly. At first I was noticing that System Interrupts was taking up a significant amount of my CPU (sometimes up to 50%) and the computer was extremely slow until it worked itself out. I tried doing a little research and did some of the troubleshooting mentioned in the articles I found. I tried restarting my computer, I ran Windows for updates and updated which actually seemed to make the problem a little worse. Then I checked the disk for errors and nothing out of the ordinary came back.
I checked in with my dad who is much better with technology than I am (but is unfortunately is 2.5 hours away and can't help em out physically) told me to run a latency check. After running it about ten minutes, it came up with problems. And all I am doing is using my computer for the internet, powerpoint, word, etc. when it's happening. I'm not sure what I need to post but below are the results are what I received when I ran LatencyMon.
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:10:53 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-23L2I5L
OS version: Windows 10, 10.0, version 2004, build: 19041 (x64)
Hardware: HP ProBook 445R G6, HP
CPU: AuthenticAMD AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx
Logical processors: 4
Processor groups: 1
RAM: 3517 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2595 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 3613.60
Average measured interrupt to process latency (µs): 11.340870
Highest measured interrupt to DPC latency (µs): 3607.50
Average measured interrupt to DPC latency (µs): 4.850457
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 667.764162
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total ISR routine time (%): 0.043671
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0.044479
ISR count (execution time <250 µs): 106962
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 12
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 11536.014644
Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total DPC routine time (%): 0.176341
Driver with highest DPC total execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
Total time spent in DPCs (%) 0.636885
DPC count (execution time <250 µs): 683352
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 6315
DPC count (execution time 1000-2000 µs): 7
DPC count (execution time 2000-4000 µs): 4
DPC count (execution time >=4000 µs): 2
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: tiworker.exe
Total number of hard pagefaults 57055
Hard pagefault count of hardest hit process: 10685
Number of processes hit: 121
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 24.290076
CPU 0 ISR highest execution time (µs): 529.838921
CPU 0 ISR total execution time (s): 0.605822
CPU 0 ISR count: 50829
CPU 0 DPC highest execution time (µs): 11536.014644
CPU 0 DPC total execution time (s): 10.754093
CPU 0 DPC count: 437692
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 7.317704
CPU 1 ISR highest execution time (µs): 667.764162
CPU 1 ISR total execution time (s): 0.408327
CPU 1 ISR count: 28179
CPU 1 DPC highest execution time (µs): 974.263584
CPU 1 DPC total execution time (s): 2.837926
CPU 1 DPC count: 101399
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 4.497904
CPU 2 ISR highest execution time (µs): 587.509827
CPU 2 ISR total execution time (s): 0.116175
CPU 2 ISR count: 15114
CPU 2 DPC highest execution time (µs): 555.277842
CPU 2 DPC total execution time (s): 1.775897
CPU 2 DPC count: 79869
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 4.496582
CPU 3 ISR highest execution time (µs): 195.015029
CPU 3 ISR total execution time (s): 0.032876
CPU 3 ISR count: 12852
CPU 3 DPC highest execution time (µs): 868.860886
CPU 3 DPC total execution time (s): 1.287835
CPU 3 DPC count: 70720
_________________________________________________________________________________________________________
I can see there is a problem particularly with the Kernel Mode Driver and the DirectX Kernel. I just have no idea what to do about. I've tried googling but I'm just afraid to do anything that will ruin my computer or prevent it from working. Any help or tips would be greatly appreciated! As a teacher and getting into the school year, I need a working computer. Thank you!
Continue reading...
I'm going to preface this by saying I know enough about technology for the easy day to day problems but I am in over my head with this one.
Over the past few days, I've been struggling with my laptop (practically brand new, maybe two months old?) lagging and freezing constantly. At first I was noticing that System Interrupts was taking up a significant amount of my CPU (sometimes up to 50%) and the computer was extremely slow until it worked itself out. I tried doing a little research and did some of the troubleshooting mentioned in the articles I found. I tried restarting my computer, I ran Windows for updates and updated which actually seemed to make the problem a little worse. Then I checked the disk for errors and nothing out of the ordinary came back.
I checked in with my dad who is much better with technology than I am (but is unfortunately is 2.5 hours away and can't help em out physically) told me to run a latency check. After running it about ten minutes, it came up with problems. And all I am doing is using my computer for the internet, powerpoint, word, etc. when it's happening. I'm not sure what I need to post but below are the results are what I received when I ran LatencyMon.
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:10:53 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-23L2I5L
OS version: Windows 10, 10.0, version 2004, build: 19041 (x64)
Hardware: HP ProBook 445R G6, HP
CPU: AuthenticAMD AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx
Logical processors: 4
Processor groups: 1
RAM: 3517 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2595 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 3613.60
Average measured interrupt to process latency (µs): 11.340870
Highest measured interrupt to DPC latency (µs): 3607.50
Average measured interrupt to DPC latency (µs): 4.850457
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 667.764162
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total ISR routine time (%): 0.043671
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0.044479
ISR count (execution time <250 µs): 106962
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 12
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 11536.014644
Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total DPC routine time (%): 0.176341
Driver with highest DPC total execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
Total time spent in DPCs (%) 0.636885
DPC count (execution time <250 µs): 683352
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 6315
DPC count (execution time 1000-2000 µs): 7
DPC count (execution time 2000-4000 µs): 4
DPC count (execution time >=4000 µs): 2
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: tiworker.exe
Total number of hard pagefaults 57055
Hard pagefault count of hardest hit process: 10685
Number of processes hit: 121
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 24.290076
CPU 0 ISR highest execution time (µs): 529.838921
CPU 0 ISR total execution time (s): 0.605822
CPU 0 ISR count: 50829
CPU 0 DPC highest execution time (µs): 11536.014644
CPU 0 DPC total execution time (s): 10.754093
CPU 0 DPC count: 437692
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 7.317704
CPU 1 ISR highest execution time (µs): 667.764162
CPU 1 ISR total execution time (s): 0.408327
CPU 1 ISR count: 28179
CPU 1 DPC highest execution time (µs): 974.263584
CPU 1 DPC total execution time (s): 2.837926
CPU 1 DPC count: 101399
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 4.497904
CPU 2 ISR highest execution time (µs): 587.509827
CPU 2 ISR total execution time (s): 0.116175
CPU 2 ISR count: 15114
CPU 2 DPC highest execution time (µs): 555.277842
CPU 2 DPC total execution time (s): 1.775897
CPU 2 DPC count: 79869
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 4.496582
CPU 3 ISR highest execution time (µs): 195.015029
CPU 3 ISR total execution time (s): 0.032876
CPU 3 ISR count: 12852
CPU 3 DPC highest execution time (µs): 868.860886
CPU 3 DPC total execution time (s): 1.287835
CPU 3 DPC count: 70720
_________________________________________________________________________________________________________
I can see there is a problem particularly with the Kernel Mode Driver and the DirectX Kernel. I just have no idea what to do about. I've tried googling but I'm just afraid to do anything that will ruin my computer or prevent it from working. Any help or tips would be greatly appreciated! As a teacher and getting into the school year, I need a working computer. Thank you!
Continue reading...