S
SLynch427
So I recently did the new update on windows 10. My printer (HP envy 4520) stopped printing in color, which it has done before, so I uninstalled and tried to reinstall the drivers. Now when I try to install the drivers it tells me there is a driver error or an issue with communication. I have verified, multiple times, that both the laptop and printer are on the same network and are properly connected. After using the "HP print and Scan doctor" I was able to get the drivers installed, but when I try to print a test page I simple get a "printing error" message. or it says that my connection is bad.
I'm simply out of ideas of anything else to try. I am able to print in both black and white, and color from my cell phone and while the printer is connected via a cable. So I know the issue must be the computer and/or how the computer is communicating with the printer. Any help or ideas would be greatly appreciated. We home school so my printer is a vital part of our day.
Thank you in advance.
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I'm simply out of ideas of anything else to try. I am able to print in both black and white, and color from my cell phone and while the printer is connected via a cable. So I know the issue must be the computer and/or how the computer is communicating with the printer. Any help or ideas would be greatly appreciated. We home school so my printer is a vital part of our day.
Thank you in advance.
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