Windows 10 Control Panel makes explorer.exe crash on Windows 10

[Cristian Barni]

I just installed Windows 10 from scratch on my recently formatted HD (using the media creation tool and a pen drive). It was all going OK until i tried to open the control panel: explorer freezes for a couple seconds and crashes, rebooting immediately.

I tried to look on lots of threads from people with the same problem, but i can't find a solution that does the job:

Already tried to disable all non-Microsoft startup services (from safe mode), but it didn't work. However, when i boot into safe mode, i can open the control panel without any issue.

Already tried the Windows Update Troubleshooter, but it didn't find any know issue.

Also tried the Dism /Online /Cleanup-Image /RestoreHealth followed by sfc /scannow, which found an error and fixed it, but it didn't solve my problem.

I don't have any third part antivirus software installed.

Already tried to create a second user account, without any success.


I can open any control panel function from System32/*.cpl or from the search on the startup menu, but the actual control panel is unaccessible.

I found out that every time i open it, a new entry is generated on event viewer containing the following (my W10 is Home Single Language in Portuguese, so i can't generate an accurate English version of the file):


Nome do Log: Application

Fonte: Application Error

Data: 04/11/2019 16:50:38

Identificação do Evento:1000

Categoria da Tarefa100)

Nível: Erro

Palavras-chave:Clássico

Usuário: N/D

Computador: DESKTOP-F768VGQ

Descrição:

Nome do aplicativo com falha: explorer.exe, versão: 10.0.18362.449, carimbo de data/hora: 0xd3046e6b

Nome do módulo com falha: igfxCPL.cpl, versão: 0.0.0.0, carimbo de data/hora: 0x5bda0f1c

Código de exceção: 0xc0000409

Deslocamento da falha: 0x000000000000ae30

ID do processo com falha: 0x158c

Hora de início do aplicativo com falha: 0x01d593490ee2ad6a

Caminho do aplicativo com falha: C:\Windows\explorer.exe

Caminho do módulo com falha: C:\Windows\system32\igfxCPL.cpl

ID do Relatório: 945635ac-2c70-4db1-b2c0-f5fecb2ab5fe

Nome completo do pacote com falha:

ID do aplicativo relativo ao pacote com falha:

XML de Evento:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-11-04T19:50:38.014173600Z" />

<EventRecordID>853</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-F768VGQ</Computer>

<Security />

</System>

<EventData>

<Data>explorer.exe</Data>

<Data>10.0.18362.449</Data>

<Data>d3046e6b</Data>

<Data>igfxCPL.cpl</Data>

<Data>0.0.0.0</Data>

<Data>5bda0f1c</Data>

<Data>c0000409</Data>

<Data>000000000000ae30</Data>

<Data>158c</Data>

<Data>01d593490ee2ad6a</Data>

<Data>C:\Windows\explorer.exe</Data>

<Data>C:\Windows\system32\igfxCPL.cpl</Data>

<Data>945635ac-2c70-4db1-b2c0-f5fecb2ab5fe</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>


Any thoughts on how to solve this?

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