Windows 10 Email from Microsoft saying my subscription won't be renewed for Office 365

  • Thread starter Thread starter Sue Ritchie
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Sue Ritchie

I have received an email from Microsoft saying my subscription will end tomorrow, but i haven't cancelled the subscription. Received emails that only tell you to go to your account if you want to turn off automatic renewal. I haven't done that.Now I can't access my account and admin despite doing account recovery. If I input the recovery code, just goes back to blank log in screen.Can't access support from Microsoft which is very frustrating. Why has this situation arisen and how do I resolve it?

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