T
TriciaRoush
Hi,
My son came to his computer last night, and found AVG running a low-level scan on his computer. It found a bunch of malware and adware and quarantined a bunch of files. (I have already contacted AVG and they are unable to help.)
When we first rebooted and he logged in, we got this error message: "C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or Internet, and then try again. If the location still can't be found, it might have been moved or deleted."
So, I booted in safe mode and made that folder, and next "not accessible. Access is denied" message.
I clicked on "Okay." and now he is logged in, but only a Recycle bin. Clicking on the start/windows menu does nothing. And it will not connect to our local network.
My google searches are not bringing up anything for Windows 10 for this problem. I'm not sure which "Windows topics" this question should be under.
Continue reading...
My son came to his computer last night, and found AVG running a low-level scan on his computer. It found a bunch of malware and adware and quarantined a bunch of files. (I have already contacted AVG and they are unable to help.)
When we first rebooted and he logged in, we got this error message: "C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or Internet, and then try again. If the location still can't be found, it might have been moved or deleted."
So, I booted in safe mode and made that folder, and next "not accessible. Access is denied" message.
I clicked on "Okay." and now he is logged in, but only a Recycle bin. Clicking on the start/windows menu does nothing. And it will not connect to our local network.
My google searches are not bringing up anything for Windows 10 for this problem. I'm not sure which "Windows topics" this question should be under.
Continue reading...