Windows 10 Error message with printer saying," There was a problem......module could not be found". ?

  • Thread starter Thread starter ErnestBart
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ErnestBart

My HP printer would not print. I was getting the error message ....no module could be found. I went on line and a lot of people with various printers were getting the same error message. Other people were telling them all kinds of things to try including what seemed to me as strange commands, turning things off, getting high powered connections, unplugging things. I was hearing that I needed new drivers because I had done a factory reset. I went to the HP help website and downloaded a printer fix and clean "doctor" program. It claimed to clean and fix everything for the specific HP printer that one would have and it was very easy. My printer still would not print. Then I noticed that every time I clicked print, at the bottom of my screen a colorful large capital N would appear. I clicked on it to see what it was and it was something called Note One or something. I guess it downloaded as an extension when I did updates after my reset. Anyway, then when I looked on the window that opens after you select Print, the one where you type in how many copies and what pages, I saw a little drop down box that said Note One. Ihad never paid any attention to that box, like about everything else. So I clicked that box and I had three choices; Note one, My HP printer model and something else. I put my printer in that box and then my printer worked perfectly. So, as you can tell, I am not a tech person, but I think some people might have the same reason that their printer wont print. Check it out.

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