R
RobBuss
Over the last few weeks I have been experiencing intermittant and random power offs - unexpected shutdowns. The system does not automatically restart and no blue screens occur before the event.
I can see no correlation to when this happens - when watching media, browsing website, drawing in CAD or when it's completely idle. It doesn't seem to be overheating - it has happened when on for hours or after 15mins.
Event Viewer shows Critical Kernal-Power events with IDs 41 and 142 once restarted.
I have researched the problem within my own very limited capabilities - and checked a number of things including updating BIOS, checking memory health, updating all device drivers, updating Windows, changed sleep settings.
I have pretty much run out of ideas or avenues, which is why I'm asking for help!
It is a fairly old HP laptop - probably bought 5 years ago, but has run without problems until now, and I would like to keep it...
Any help would be massively appreciated.
Event 41 Error Details:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID 41
Version 6
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2020-04-14T07:37:41.993907400Z
EventRecordID 19065
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Laptop
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 41
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 1
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
Laptop Spec:
[System Summary]
Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP
System Manufacturer HP
System Model HP Notebook
System Type x64-based PC
System SKU P0U71EA#ABU
Processor Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.30, 24/12/2019
SMBIOS Version 2.8
Embedded Controller Version 96.53
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 80C3
BaseBoard Version 96.53
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.18362.752"
Username LAPTOP\rober
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 2.75 GB
Total Virtual Memory 15.7 GB
Available Virtual Memory 9.57 GB
Page File Space 7.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
Continue reading...
I can see no correlation to when this happens - when watching media, browsing website, drawing in CAD or when it's completely idle. It doesn't seem to be overheating - it has happened when on for hours or after 15mins.
Event Viewer shows Critical Kernal-Power events with IDs 41 and 142 once restarted.
I have researched the problem within my own very limited capabilities - and checked a number of things including updating BIOS, checking memory health, updating all device drivers, updating Windows, changed sleep settings.
I have pretty much run out of ideas or avenues, which is why I'm asking for help!
It is a fairly old HP laptop - probably bought 5 years ago, but has run without problems until now, and I would like to keep it...
Any help would be massively appreciated.
Event 41 Error Details:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID 41
Version 6
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2020-04-14T07:37:41.993907400Z
EventRecordID 19065
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Laptop
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 41
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 1
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
Laptop Spec:
[System Summary]
Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP
System Manufacturer HP
System Model HP Notebook
System Type x64-based PC
System SKU P0U71EA#ABU
Processor Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.30, 24/12/2019
SMBIOS Version 2.8
Embedded Controller Version 96.53
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 80C3
BaseBoard Version 96.53
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.18362.752"
Username LAPTOP\rober
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.92 GB
Available Physical Memory 2.75 GB
Total Virtual Memory 15.7 GB
Available Virtual Memory 9.57 GB
Page File Space 7.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
Continue reading...