A
AL_980
Hi, I'm hoping you can help me resolve the issue of my laptop spontaneously freezing. It is the most infuriating thing, because it is completely unresponsive - won't even respond to cntrl-alt-delete, waiting up to an hour, or closing the lid. The only way is to do do a hard power off. I have a VAIO VWNC71419 running windows 11. The programs are up to date. Three times I have done a hard reset three times. The issue won't occur until updates have been added. Based on a process of installing and then uninstalling updates, I have a suspicion it may be related to either KB5029921 update or KB5
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