N
nenadn
Hello,
I have Asus N71JQ laptop, i7-720QM, ATI Mobility Radeon HD5730, 4Gb, two HDD 500 GB Seagate ST9500420AS and running Windows 7 64bit.
I started getting the following error
EventID 11 The driver detected a controller error on \Device\Harddisk#\DR#
when I click on safe remove or unplug external HDD or USB stick. The error was automatically generated in system log. I checked Harddisk# (number) and it always refers on external HDDs or usb stick but not on internal ones.
Error is:
Log Name: System
Source: Disk
Date:
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Name
Description:
The driver detected a controller error on \Device\Harddisk2\DR7.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-12-01T20:12:55.206861100Z" />
<EventRecordID>25085</EventRecordID>
<Channel>System</Channel>
<Computer>Name</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk2\DR7</Data>
<Binary>0E04800001000000000000000B0004C003010000000000000000000000082D0000000000000000002BBD0B0000000000FFFFFFFF060000005800000000000000FF0006120C000010000000003C00000000000000000000004035B40D80FAFFFF00000000000000001030230B80FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
The only difference in numerous error logs is in (some of them):
<Binary>0E04800001000000000000000B0004C003010000000000000000000000082D000000000000000000B511010000000000FFFFFFFF060000005800000000000000FF0006120C000010000000003C00000000000000000000008087F30480FAFFFF0000000000000000808BF01D80F9FFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
or
<Binary>0E02800001000000000000000B0004C003010000000000000000000000082D0000000000000000007511010000000000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000008087F30480FAFFFF0000000000000000808BF01D80F9FFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
or
<Binary>0E01800001000000000000000B0004C003010000000000000000000000082D0000000000000000005511010000000000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000008087F30480FAFFFF0000000000000000808BF01D80F9FFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
There are so many and I posted some just in case. I'm not sure if these differences are significant.
The error first occurred when I was backing up my data onto WD My Book 1Tb hard disk every time when I clicked on safe remove. After a while same error occurs when backing up onto WD Elements 2Tb which I bought couple weeks ago. Same error occurs even when using WD Passport 3 years old and from yesterday when using usb stick. This rules out cable problem because each HDD has its own. Even if I replace cable problem still persists.
I run chkdsk on all external HDD and no problems/bad sectors were reported. Even Western Digital Data LifeGuard Diagnostics did not report any problem (test pass) after quick test and extended test as well. BTW, no problems with two internal Seagate HDD.
I am aware that there are several posts saying that this problem could be ... In almost all cases, these messages are being posted due to hardware problems with either the controller or, more likely, a device that is attached to the controller in question. The hardware problems can be associated with poor cabling, incorrect termination or transfer rate settings, lazy or slow device responses to relinquish the SCSI bus, a faulty device, or, in very rare cases, a poorly written device driver.
In addition, there are posts about error 11 but they are not helpful in my case. I tried to update IDE ATA/ATAPI Controller, and it says it is up to date. Sometimes there is only one log in event viewer and sometimes three in a row with same ID 11 error.
It might be worthy to mention that sometimes I notice that the error message Id 11 is preceded by warning Event ID 225 Kernel-PnP:
The application System with process id 4 stopped the removal or ejection for the device USB\Vid_1058&Pid_10b8\57583231453534554C303031.
Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 9.12.2015 2:01:50
Event ID: 225
Task Category: (223)
Level: Warning
Keywords:
User: SYSTEM
Computer: Name
Description:
The application System with process id 4 stopped the removal or ejection for the device USB\Vid_1058&Pid_10b8\57583231453534554C303031.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>225</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>223</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-12-09T01:01:50.661773600Z" />
<EventRecordID>28591</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="64" />
<Channel>System</Channel>
<Computer> Name </Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ProcessId">4</Data>
<Data Name="ProcessNameLength">6</Data>
<Data Name="ProcessName">System</Data>
<Data Name="DeviceInstanceLength">46</Data>
<Data Name="DeviceInstance">USB\Vid_1058&Pid_10b8\57583231453534554C303031</Data>
</EventData>
</Event>
It might be also worthy to mention that sometimes in the case of USB stick, I noticed that the error message Id 11 is preceded by warning Event ID 219:
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_SONY&PROD_STORAGE_MEDIA&REV_PMAP#5C071049EDA615C216&0#.
or in xml
Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 2.12.2015 18:06:51
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: Name
Description:
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??
_USBSTOR#DISK&VEN_SONY&PROD_STORAGE_MEDIA&REV_PMAP#5C071049EDA615C216&0#.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-12-02T17:06:51.321275500Z" />
<EventRecordID>26407</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="68" />
<Channel>System</Channel>
<Computer> Name </Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">121</Data>
<Data Name="DriverName">WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_SONY&PROD_STORAGE_MEDIA&REV_PMAP#5C071049EDA615C216&0#</Data>
<Data Name="Status">3221226341</Data>
<Data Name="FailureNameLength">14</Data>
<Data Name="FailureName">\Driver\WUDFRd</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>
Additionlly, I’m not sure if it is relevant but new WD Elements HDD started to produce click sound when it is unplugged. Furthermore, I am not sure but almost at the same time when I connect external HDD to usb port, the usb mouse stops working for several seconds (~10sec) while touchpad works well.
Thanks in advance
Continue reading...
I have Asus N71JQ laptop, i7-720QM, ATI Mobility Radeon HD5730, 4Gb, two HDD 500 GB Seagate ST9500420AS and running Windows 7 64bit.
I started getting the following error
EventID 11 The driver detected a controller error on \Device\Harddisk#\DR#
when I click on safe remove or unplug external HDD or USB stick. The error was automatically generated in system log. I checked Harddisk# (number) and it always refers on external HDDs or usb stick but not on internal ones.
Error is:
Log Name: System
Source: Disk
Date:
Event ID: 11
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Name
Description:
The driver detected a controller error on \Device\Harddisk2\DR7.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-12-01T20:12:55.206861100Z" />
<EventRecordID>25085</EventRecordID>
<Channel>System</Channel>
<Computer>Name</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk2\DR7</Data>
<Binary>0E04800001000000000000000B0004C003010000000000000000000000082D0000000000000000002BBD0B0000000000FFFFFFFF060000005800000000000000FF0006120C000010000000003C00000000000000000000004035B40D80FAFFFF00000000000000001030230B80FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
The only difference in numerous error logs is in (some of them):
<Binary>0E04800001000000000000000B0004C003010000000000000000000000082D000000000000000000B511010000000000FFFFFFFF060000005800000000000000FF0006120C000010000000003C00000000000000000000008087F30480FAFFFF0000000000000000808BF01D80F9FFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
or
<Binary>0E02800001000000000000000B0004C003010000000000000000000000082D0000000000000000007511010000000000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000008087F30480FAFFFF0000000000000000808BF01D80F9FFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
or
<Binary>0E01800001000000000000000B0004C003010000000000000000000000082D0000000000000000005511010000000000FFFFFFFF0600000058000000000000000000061208000010000000003C00000000000000000000008087F30480FAFFFF0000000000000000808BF01D80F9FFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
There are so many and I posted some just in case. I'm not sure if these differences are significant.
The error first occurred when I was backing up my data onto WD My Book 1Tb hard disk every time when I clicked on safe remove. After a while same error occurs when backing up onto WD Elements 2Tb which I bought couple weeks ago. Same error occurs even when using WD Passport 3 years old and from yesterday when using usb stick. This rules out cable problem because each HDD has its own. Even if I replace cable problem still persists.
I run chkdsk on all external HDD and no problems/bad sectors were reported. Even Western Digital Data LifeGuard Diagnostics did not report any problem (test pass) after quick test and extended test as well. BTW, no problems with two internal Seagate HDD.
I am aware that there are several posts saying that this problem could be ... In almost all cases, these messages are being posted due to hardware problems with either the controller or, more likely, a device that is attached to the controller in question. The hardware problems can be associated with poor cabling, incorrect termination or transfer rate settings, lazy or slow device responses to relinquish the SCSI bus, a faulty device, or, in very rare cases, a poorly written device driver.
In addition, there are posts about error 11 but they are not helpful in my case. I tried to update IDE ATA/ATAPI Controller, and it says it is up to date. Sometimes there is only one log in event viewer and sometimes three in a row with same ID 11 error.
It might be worthy to mention that sometimes I notice that the error message Id 11 is preceded by warning Event ID 225 Kernel-PnP:
The application System with process id 4 stopped the removal or ejection for the device USB\Vid_1058&Pid_10b8\57583231453534554C303031.
Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 9.12.2015 2:01:50
Event ID: 225
Task Category: (223)
Level: Warning
Keywords:
User: SYSTEM
Computer: Name
Description:
The application System with process id 4 stopped the removal or ejection for the device USB\Vid_1058&Pid_10b8\57583231453534554C303031.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>225</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>223</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-12-09T01:01:50.661773600Z" />
<EventRecordID>28591</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="64" />
<Channel>System</Channel>
<Computer> Name </Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ProcessId">4</Data>
<Data Name="ProcessNameLength">6</Data>
<Data Name="ProcessName">System</Data>
<Data Name="DeviceInstanceLength">46</Data>
<Data Name="DeviceInstance">USB\Vid_1058&Pid_10b8\57583231453534554C303031</Data>
</EventData>
</Event>
It might be also worthy to mention that sometimes in the case of USB stick, I noticed that the error message Id 11 is preceded by warning Event ID 219:
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_SONY&PROD_STORAGE_MEDIA&REV_PMAP#5C071049EDA615C216&0#.
or in xml
Log Name: System
Source: Microsoft-Windows-Kernel-PnP
Date: 2.12.2015 18:06:51
Event ID: 219
Task Category: (212)
Level: Warning
Keywords:
User: SYSTEM
Computer: Name
Description:
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??
_USBSTOR#DISK&VEN_SONY&PROD_STORAGE_MEDIA&REV_PMAP#5C071049EDA615C216&0#.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-12-02T17:06:51.321275500Z" />
<EventRecordID>26407</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="68" />
<Channel>System</Channel>
<Computer> Name </Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DriverNameLength">121</Data>
<Data Name="DriverName">WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_SONY&PROD_STORAGE_MEDIA&REV_PMAP#5C071049EDA615C216&0#</Data>
<Data Name="Status">3221226341</Data>
<Data Name="FailureNameLength">14</Data>
<Data Name="FailureName">\Driver\WUDFRd</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>
Additionlly, I’m not sure if it is relevant but new WD Elements HDD started to produce click sound when it is unplugged. Furthermore, I am not sure but almost at the same time when I connect external HDD to usb port, the usb mouse stops working for several seconds (~10sec) while touchpad works well.
Thanks in advance
Continue reading...