E
EngGirl
Family Safety sent a website request from my son's computer on 10/2/15. It was a BAD site and I know there was some searching on youtube but I was never sent the report for that week to see all of his activity, which I NEED to see for 10/2 and 10/3. I received the following week's report on time yesterday, so it definitely skipped. I only use this account for my Microsoft account e-mails and I never delete any of them, so I know it was never received. It's not in the junk or the deleted e-mail folder either. Maybe the website request messed up the weekly report e-mail because it is the first one I have received.
That being said I spoke with FOUR different support techs today (in 3 different departments) for a total of 1.5 hours. The first tech said that Microsoft Family would resend the missing activity report within the next 15 minutes so I waited 3 hours before I called back. The remaining 3 people didn't know a thing about MS Family, let alone how I could get directly in touch with them. They must use a third party for it. It is bad enough that the supports techs don't seem to be familiar with Family Safety (the majority of my time on the phone was explaining to them what it is,) but the worst part is there is no other way to look this information up on my account. How can that be???
Beware to those who are relying on this, maybe look for an alternative to monitor for your child's safety.
Continue reading...
That being said I spoke with FOUR different support techs today (in 3 different departments) for a total of 1.5 hours. The first tech said that Microsoft Family would resend the missing activity report within the next 15 minutes so I waited 3 hours before I called back. The remaining 3 people didn't know a thing about MS Family, let alone how I could get directly in touch with them. They must use a third party for it. It is bad enough that the supports techs don't seem to be familiar with Family Safety (the majority of my time on the phone was explaining to them what it is,) but the worst part is there is no other way to look this information up on my account. How can that be???
Beware to those who are relying on this, maybe look for an alternative to monitor for your child's safety.
Continue reading...