Hello,
I have a problem with my PC involving my battery. I found out what the problem was, but not how to solve it. Here is what I did:
On command prompt with administrator privileges, I typed: powercfg/energy. Next, once I had and read the report, I understood the problems and errors, but not how to solve them. Can someone help me with the solutions of each of the errors according to the following information? Thank you.
Power Efficiency Diagnostics Report
| Computer Name | JAY-THINK |
| Scan Time | 2019-08-17T14:37:51Z |
| Scan Duration | 60 seconds |
| System Manufacturer | LENOVO |
| System Product Name | 4180MNU |
| BIOS Date | 06/04/2018 |
| BIOS Version | 83ET82WW (1.52 ) |
| OS Build | 18362 |
| Platform Role | PlatformRoleMobile |
| Plugged In | false |
| Process Count | 188 |
| Thread Count | 2041 |
| Report GUID | {01c6b48d-88fe-4754-87af-dd2039da77f0} |
Analysis Results Errors
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | USB Root Hub |
| Host Controller ID | PCI\VEN_8086&DEV_1C2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_8086&PID_1C2D |
| Port Path | |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | Generic USB Hub |
| Host Controller ID | PCI\VEN_8086&DEV_1C2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_8087&PID_0024 |
| Port Path | 1 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | Generic Bluetooth Adapter |
| Host Controller ID | PCI\VEN_8086&DEV_1C2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_0A5C&PID_217F |
| Port Path | 1,4 |
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
| Device Name | TouchChip Fingerprint Coprocessor (WBF advanced mode) |
| Host Controller ID | PCI\VEN_8086&DEV_1C2D |
| Host Controller Location | PCI bus 0, device 26, function 0 |
| Device ID | USB\VID_147E&PID_2016 |
| Port Path | 1,3 |
CPU Utilization
rocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
| Average Utilization (%) | 27.06 |
Platform Power Management Capabilities
CI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | MicrosoftEdgeCP.exe |
| PID | 1488 |
| Average Utilization (%) | 22.34 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Windows\System32\Chakra.dll | 12.06 |
| \Device\HarddiskVolume2\Windows\System32\edgehtml.dll | 3.48 |
| \Device\HarddiskVolume2\Windows\System32\ntdll.dll | 2.23 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | System |
| PID | 4 |
| Average Utilization (%) | 0.46 |
| Module | Average Module Utilization (%) |
| \SystemRoot\system32\ntoskrnl.exe | 0.42 |
| \SystemRoot\System32\DRIVERS\Apsx64.sys | 0.00 |
| \SystemRoot\System32\Drivers\Ntfs.sys | 0.00 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | MicrosoftEdgeSH.exe |
| PID | 12188 |
| Average Utilization (%) | 0.39 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Windows\System32\Chakra.dll | 0.28 |
| \SystemRoot\system32\ntoskrnl.exe | 0.05 |
| \Device\HarddiskVolume2\Windows\System32\ntdll.dll | 0.02 |
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
| Process Name | svchost.exe |
| PID | 2296 |
| Average Utilization (%) | 0.23 |
| Module | Average Module Utilization (%) |
| \Device\HarddiskVolume2\Windows\System32\ntdll.dll | 0.08 |
| \SystemRoot\system32\ntoskrnl.exe | 0.04 |
| \Device\HarddiskVolume2\Windows\System32\dnsrslvr.dll | 0.02 |
Information
Platform Timer Resolution
latform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
| Current Timer Resolution (100ns units) | 156250 |
Power Policy:Active Power Plan
The current power plan in use
| Plan Name | Custom |
| Plan GUID | {41be813c-77de-47f2-9f78-41838abd8df8} |
Power Policy
ower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
| Quality Mode | Balance Video Quality and Power Savings |
Power Policy
ower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
| Quality Mode | Optimize for Video Quality |
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
| Battery ID | 20108LGC45N1107 |
| Manufacturer | LGC |
| Serial Number | 20108 |
| Chemistry | LION |
| Long Term | 1 |
| Sealed | 0 |
| Design Capacity | 47520 |
| Last Full Charge | 31600 |
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
| S1 Sleep Supported | false |
| S2 Sleep Supported | false |
| S3 Sleep Supported | true |
| S4 Sleep Supported | true |
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
| Connected Standby Supported | false |
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 0 |
| Idle State Count | 3 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 2501 |
| Maximum Performance Percentage | 100 |
| Lowest Performance Percentage | 31 |
| Lowest Throttle Percentage | 3 |
| Performance Controls Type | ACPI Performance (P) / Throttle (T) States |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 1 |
| Idle State Count | 3 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 2501 |
| Maximum Performance Percentage | 100 |
| Lowest Performance Percentage | 31 |
| Lowest Throttle Percentage | 3 |
| Performance Controls Type | ACPI Performance (P) / Throttle (T) States |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 2 |
| Idle State Count | 3 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 2501 |
| Maximum Performance Percentage | 100 |
| Lowest Performance Percentage | 31 |
| Lowest Throttle Percentage | 3 |
| Performance Controls Type | ACPI Performance (P) / Throttle (T) States |
Platform Power Management Capabilities
rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
| Group | 0 |
| Index | 3 |
| Idle State Count | 3 |
| Idle State Type | ACPI Idle (C) States |
| Nominal Frequency (MHz) | 2501 |
| Maximum Performance Percentage | 100 |
| Lowest Performance Percentage | 31 |
| Lowest Throttle Percentage | 3 |
| Performance Controls Type | ACPI Performance (P) / Throttle (T) States |
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Sincerely,
JayBurch1
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