G
Greg Carmack Windows MVP 2010-20 (retired)
Let's go over Windows and hardware thoroughly to find and fix the crash. If any steps cannot be performed normally then try them in Safe Mode with Networking or Safe Mode: How to start Windows 10 in Safe Mode (9 ways) - Digital Citizen) To troubleshoot a blue screen crash, download, install and run BluescreenView from NirSoft here: Blue screen of death (STOP error) information in dump files. Report back the reported cause for further steps to fix it. If no crash files
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