S
st0m
I have a problematic system that I can't seem to diagnose.
Hardware:
Hardware test status:
Software status:
Windows:
The system was reinstalled on the 9th June 2020 with a fresh copy of Windows 10 Pro v2004 via USB and the installation went smoothly. System was working fine until the 3rd August when the crashes started.
Windows Reliability Monitor [WRM] showed a problem with the ASUS ArmouryCrate (ArmouryIgoService.exe) service crashing. This service was installed during the initial setup, after being prompted by the first-time setup wizard. I removed the service - along with several other bits of Asus bloat that came with it - and disabled the option to install it in the BIOS. This was a new one to me, I've never been prompted to install 3rd party software during the Windows first time setup before, but it appears to be a feature on these boards.
Further BSODs occurred after this with a variety of programs, such as Blender, Discord, Adobe Premiere, and a couple of games. I have attached links to screenshots of the WRM at the bottom of this post if that is of use. The crashes seem to occur most often when clicking links, or trying to download files.
Inspection of a few of the dump files using Nirsoft's Blue Screen View shows a variety of error messages, including:
Several of the dump files are available to download in a RAR archive here: dumps.rar
Windows Reliability Monitor screenshots:
Any and all help is appreciated. At this point I'm wondering if it's a bad NIC, or bad core. Any suggestions?
Continue reading...
Hardware:
- Intel i9-9900k @ 3.6GHz (stock)
- ASUSTek ROG Strix Z390-E Gaming (BIOS version 1602 - latest version at time of this post)
- 48GB RAM (2x8GB + 2X16GB ) G.SKILL DDR4 3200 @ 1069MHz
- NVidia Quadro K2200
- Samsung SSD 860 EVO 500GB (OS drive)
- WD 1002FAEX-00Z3A0 1TB (Data drive)
- Corsair RM750x CP-9020179-NA 750W PSU
- No optical drives
Hardware test status:
- Completed 8 successful passes in MemTest86+ (an overnight run)
- Ran Prime95 for 12+ hours with no problems
- All power cables checked, re-seated.
- GPU passed FurMark run overnight
- System is clean. Not an overheating issue, even when running P95.
- Hard drives SMART attributes all look good.
- Checked over the motherboard and GPU for signs of damaged/bulging/leaking caps. All fine.
Software status:
- All Windows updates applied.
- System scanned and verified clean with MBAM and Avast.
- Motherboard BIOS updated to latest version 1602. Reset multiple times.
- Used DDU to remove GPU drivers. Reinstalled with latest version.
- Installed latest drivers from Asus website for:
- Audio
- LAN
- Wireless
- Firmware
- Chipset
- Bluetooth
- Audio
Windows:
The system was reinstalled on the 9th June 2020 with a fresh copy of Windows 10 Pro v2004 via USB and the installation went smoothly. System was working fine until the 3rd August when the crashes started.
Windows Reliability Monitor [WRM] showed a problem with the ASUS ArmouryCrate (ArmouryIgoService.exe) service crashing. This service was installed during the initial setup, after being prompted by the first-time setup wizard. I removed the service - along with several other bits of Asus bloat that came with it - and disabled the option to install it in the BIOS. This was a new one to me, I've never been prompted to install 3rd party software during the Windows first time setup before, but it appears to be a feature on these boards.
Further BSODs occurred after this with a variety of programs, such as Blender, Discord, Adobe Premiere, and a couple of games. I have attached links to screenshots of the WRM at the bottom of this post if that is of use. The crashes seem to occur most often when clicking links, or trying to download files.
Inspection of a few of the dump files using Nirsoft's Blue Screen View shows a variety of error messages, including:
- KMODE_EXCEPTION_NOT_HANDLED - 0x0000001e
- fwpkclnt.sys (only shows in some dumps)
- ntoskrnl.exe
- SYSTEM_SERVICE_EXCEPTION - 0x0000003b
- ntoskrnl.exe
Several of the dump files are available to download in a RAR archive here: dumps.rar
Windows Reliability Monitor screenshots:
-
View: https://i.imgur.com/UgJ5kGJ.png
-
View: https://i.imgur.com/q7pWcai.png
-
View: https://i.imgur.com/CrnGy28.png
-
View: https://i.imgur.com/EHNtfnG.png
-
View: https://i.imgur.com/fI4tdfZ.png
- https://i.imgur.com/5HGDOEZ.png
- https://i.imgur.com/MdMgo6J.png
- https://i.imgur.com/QjB5FMC.png
- https://i.imgur.com/QBwqFi0.png
- https://i.imgur.com/xcLfTVP.png
- https://i.imgur.com/YwF8zbF.png
- https://i.imgur.com/MKYXzua.png
- https://i.imgur.com/P7jPTFN.png
- https://i.imgur.com/9JGdqNu.png
- https://i.imgur.com/jronb7A.png
- https://i.imgur.com/S0cFXBI.png
- https://i.imgur.com/sT4ery6.png
- https://i.imgur.com/JYAnofJ.png
- https://i.imgur.com/WpiiaUb.png
- https://i.imgur.com/TDyqmor.png
- https://i.imgur.com/FfJKJLX.png
- https://i.imgur.com/unsDtZh.png
Any and all help is appreciated. At this point I'm wondering if it's a bad NIC, or bad core. Any suggestions?
Continue reading...