S
sirupflex
Dear all,
I've built my own PC, being an IT guy and doing this for more than 30 years. Now I'm having a nasty issue where I'm struggling to resolve it.
My components (all new):
Be Quiet Straight Power 11 550W
MSI B550-A PRO
AMD Ryzen 3700X
be quiet! Shadow Rock TF 2
HyperX Fury 2x8GB DDR4-2400 (listed as compatible by MSI for the B550 board)
ASUS GeForce ROG STRIX RTX 2060S 8G EVO GAMING
WD Blue 3D NAND 1TB (SATA 2.5")
Windows 10 20H2
Problem:
I built the PC at the beginning of December 2020. Since the start I'm having reboot issues. The PC usually reboots every 10-60 minutes. It is a hard reboot without a BSOD. There is no minidump or memory.dmp file. The System Log shows a Critical Error Kernel-Power ID 41 each time after the reboot.
The interesting part: It only happens in low load situations, nearly exclusively when surfing the internet (e.g. reading news pages), or when installing software. During those past 2.5 months, it never ever happened in a high load situation, i.e. when gaming (and I gamed many hours). It also didn't reboot when I e.g. ran Cinebench R20 for 15-20 mins. Temperatures for CPU, System, etc. are all in the very green range, no issues here.
What did I do so far:
The only components I have not exchanged so far is the CPU and mainboard. Before I do this, I wanted to ask for any advice. Could this be software related or is it a known issue with my hardware combination? What is the most likely root cause, given all actions I already took?
FYI, I only had a BSOD once. The minidump file pointed to ntoskrnl.exe which I guess is neither a big surprise nor does it really help, I think.
Continue reading...
I've built my own PC, being an IT guy and doing this for more than 30 years. Now I'm having a nasty issue where I'm struggling to resolve it.
My components (all new):
Be Quiet Straight Power 11 550W
MSI B550-A PRO
AMD Ryzen 3700X
be quiet! Shadow Rock TF 2
HyperX Fury 2x8GB DDR4-2400 (listed as compatible by MSI for the B550 board)
ASUS GeForce ROG STRIX RTX 2060S 8G EVO GAMING
WD Blue 3D NAND 1TB (SATA 2.5")
Windows 10 20H2
Problem:
I built the PC at the beginning of December 2020. Since the start I'm having reboot issues. The PC usually reboots every 10-60 minutes. It is a hard reboot without a BSOD. There is no minidump or memory.dmp file. The System Log shows a Critical Error Kernel-Power ID 41 each time after the reboot.
The interesting part: It only happens in low load situations, nearly exclusively when surfing the internet (e.g. reading news pages), or when installing software. During those past 2.5 months, it never ever happened in a high load situation, i.e. when gaming (and I gamed many hours). It also didn't reboot when I e.g. ran Cinebench R20 for 15-20 mins. Temperatures for CPU, System, etc. are all in the very green range, no issues here.
What did I do so far:
- Completely re-installed Windows 10 twice after initial installation
- All mainboard drivers, plus mainboard firmware on latest release
- Was running Memtest64 and the Windows Memory Test -> all fine
- Exchanged both RAM sticks with brand new ones (same type)
- Exchanged Power Supply with another proven-to-work BeQuiet 550W
- Exchanged SSD
- Exchanged GPU
- Added USV with Power Surge protection (although power is absolutely stable where I live)
The only components I have not exchanged so far is the CPU and mainboard. Before I do this, I wanted to ask for any advice. Could this be software related or is it a known issue with my hardware combination? What is the most likely root cause, given all actions I already took?
FYI, I only had a BSOD once. The minidump file pointed to ntoskrnl.exe which I guess is neither a big surprise nor does it really help, I think.
Continue reading...