M
Marthurvin
I haven't been able to update windows 10 since around April. I'm running Windows 10 version 1803 (OS Build 15063.1155). Windows tries to update, but after restarting and trying to update it freezes at 49% or 52% and gives me an error message saying that it's going to restore it to the previous version of windows because the update failed. As if that wasn't annoying enough, when windows restarts there's a popup that can't be ignored asking if you want to restart now or in an hour. By manipulating various windows update options I am sometimes able to push it back a few days, but no more than that. Eventually it basically only gives me the option to delay it an hour, and that same incredibly invasive/intrusive popup comes up regardless of what I'm doing, which is incredibly frustrating because it takes focus and if you were doing something full screen it minimizes it as well. This is frustrating because it means that I cannot reliably do anything that takes more than an hour on my PC for fear of it arbitrarily restarting.
I have gone to windows techs via live chat 3x with this issue. The first two told me that it was a known issue and began troubleshooting it. The first one had me delete all my temp folders etc (after confirming that my computer was compatible with the update). Eventually he had me attempt to download and run the MediaCreationTool1803 file from Microsoft. When I tried to run it it failed to run and said I needed to restart. Since restarting would of course disconnect us the, the rep gave me a case number and a link to return to support chat and had me restart my pc.
Upon returning to live chat a few minutes later, I wound up with a different rep. He too said that it was a known issue, and began more or less the same steps as the previous rep. When the file failed to open again (even though I'd rebooted), he took control of my pc (w/ permission) and downloaded EN_US Win10_1803 Home SL, Home, Pro, & Edu 64 Bit. This was a rather large (4.5ish gb if I remember correctly) file and the MS server he was downloading it from was slow, so it was going to take 20 minutes. He gave me a link to reconnect to live chat after the download finished.
That link didn't work, so I reused the link that the first guy had given me. A third op tried to help me. He didn't seem familiar with the problem, and did a lot of troubleshooting that was somewhat redundant to what the previous reps had done. Eventually he ran the EN_US Win10_1803 Home SL, Home, Pro, & Edu 64 Bit file. He had me disable my antivirus, firewall, etc., checked permissions, checked compatibility, the whole 9 yards. This was very time consuming but eventually he ran the 1803 file and attmpted to update my windows 10 which was the whole point. The update process disconnected us (as anticipated), but it failed just like previous attempts and restored windows to the pre-update version. It gave the following error:
0xC1900101 - 0x30018
The installation failed in the FIRST_BOOT phase with an error doing SYSREP operation.
I've done additional troubleshooting (tbh I've done months of troubleshooting on and off; this has gotten rather annoying) and did notice the following under Device Manager:
Device Manager
*Memory Technology Devices
*Realtek PCIE CardReader --> This has a yellow exclamation mark indicating an error. When I check device status, it says:
"The driver for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."
When I click check for solutions, literally nothing happens. When I automatically check for updated drivers, it tells me that I have the most up to date driver for it. This does not appear to be affecting my PC in any way (unless it's the reason I can't update).
Driver version: 6.1.7601.28104
Digital Signature: Microsoft Windows Hardware Compatibility Publisher
I do not believe that this has anything to do with the problem, it's just something that I noticed. The driver seems to have been intentionally blocked by windows, and from what I can tell it's been that way for the better part of a year but automatic updates were working just fine until about 4 months ago.
ANY help with this would be welcomed. I've seen and tried all kinds of different things from across the internet but nothing has made the slightest difference.
Continue reading...
I have gone to windows techs via live chat 3x with this issue. The first two told me that it was a known issue and began troubleshooting it. The first one had me delete all my temp folders etc (after confirming that my computer was compatible with the update). Eventually he had me attempt to download and run the MediaCreationTool1803 file from Microsoft. When I tried to run it it failed to run and said I needed to restart. Since restarting would of course disconnect us the, the rep gave me a case number and a link to return to support chat and had me restart my pc.
Upon returning to live chat a few minutes later, I wound up with a different rep. He too said that it was a known issue, and began more or less the same steps as the previous rep. When the file failed to open again (even though I'd rebooted), he took control of my pc (w/ permission) and downloaded EN_US Win10_1803 Home SL, Home, Pro, & Edu 64 Bit. This was a rather large (4.5ish gb if I remember correctly) file and the MS server he was downloading it from was slow, so it was going to take 20 minutes. He gave me a link to reconnect to live chat after the download finished.
That link didn't work, so I reused the link that the first guy had given me. A third op tried to help me. He didn't seem familiar with the problem, and did a lot of troubleshooting that was somewhat redundant to what the previous reps had done. Eventually he ran the EN_US Win10_1803 Home SL, Home, Pro, & Edu 64 Bit file. He had me disable my antivirus, firewall, etc., checked permissions, checked compatibility, the whole 9 yards. This was very time consuming but eventually he ran the 1803 file and attmpted to update my windows 10 which was the whole point. The update process disconnected us (as anticipated), but it failed just like previous attempts and restored windows to the pre-update version. It gave the following error:
0xC1900101 - 0x30018
The installation failed in the FIRST_BOOT phase with an error doing SYSREP operation.
I've done additional troubleshooting (tbh I've done months of troubleshooting on and off; this has gotten rather annoying) and did notice the following under Device Manager:
Device Manager
*Memory Technology Devices
*Realtek PCIE CardReader --> This has a yellow exclamation mark indicating an error. When I check device status, it says:
"The driver for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."
When I click check for solutions, literally nothing happens. When I automatically check for updated drivers, it tells me that I have the most up to date driver for it. This does not appear to be affecting my PC in any way (unless it's the reason I can't update).
Driver version: 6.1.7601.28104
Digital Signature: Microsoft Windows Hardware Compatibility Publisher
I do not believe that this has anything to do with the problem, it's just something that I noticed. The driver seems to have been intentionally blocked by windows, and from what I can tell it's been that way for the better part of a year but automatic updates were working just fine until about 4 months ago.
ANY help with this would be welcomed. I've seen and tried all kinds of different things from across the internet but nothing has made the slightest difference.
Continue reading...