C
CS20
Hello,
First of all, thank you for taking the time to read this. The HDD on my Dell Inspiron 5570 (Win64) failed recently, so I replaced it with an SSD and reinstalled Windows 10. Everything has been working fine until I tried to connect my laptop to the HDMI port on my TV and use it as an extended monitor. When I first plugged it in via HDMI cable, it displayed properly as a mirrored display. When I switched over to extend in the project menu however, the laptop display flashed on and off several times before displaying the BSOD screen. On it was "Stop code: VIDEO_TDR_FAILURE" and "What failed: igdkmd64.sys".
After researching the issue, I tried updating my graphics driver (Intel UHD Graphics 620), rolling it back to a previous version, and uninstalling and reinstalling from Intel's website (all while restarting in between) without any luck. When that didn't work, I also ran a CHDSK and system check of sfc from command prompt, but ended up with the same results. Unfortunately, I cannot seem to repeat the initial success I had with the project mode set to display, as it crashes regardless of what mode it is in before I plug into the HDMI port.
Here is a link to a zip file in my Google Drive containing several BSOD MiniDump files, system information, and other computer information from Speccy (in the form of a Speccy file and XML). Please let me know if you need any other information, or if you have any suggestions.
Again, thank you so much!
Continue reading...
First of all, thank you for taking the time to read this. The HDD on my Dell Inspiron 5570 (Win64) failed recently, so I replaced it with an SSD and reinstalled Windows 10. Everything has been working fine until I tried to connect my laptop to the HDMI port on my TV and use it as an extended monitor. When I first plugged it in via HDMI cable, it displayed properly as a mirrored display. When I switched over to extend in the project menu however, the laptop display flashed on and off several times before displaying the BSOD screen. On it was "Stop code: VIDEO_TDR_FAILURE" and "What failed: igdkmd64.sys".
After researching the issue, I tried updating my graphics driver (Intel UHD Graphics 620), rolling it back to a previous version, and uninstalling and reinstalling from Intel's website (all while restarting in between) without any luck. When that didn't work, I also ran a CHDSK and system check of sfc from command prompt, but ended up with the same results. Unfortunately, I cannot seem to repeat the initial success I had with the project mode set to display, as it crashes regardless of what mode it is in before I plug into the HDMI port.
Here is a link to a zip file in my Google Drive containing several BSOD MiniDump files, system information, and other computer information from Speccy (in the form of a Speccy file and XML). Please let me know if you need any other information, or if you have any suggestions.
Again, thank you so much!
Continue reading...