Windows 10 HDMI port not recognizing second monitor -- Device had a problem starting (igfx)

[TrevorSkyCiv]

Had my monitor plugged in and working while my computer restarted from a Windows update. After the restart, the computer does not react at all when things are plugged into the HDMI port; my monitor realizes it's being plugged into something, but then it says nothing is detected...The HDMI cable and monitor still both work, I checked them with another computer. I have already tried all the troubleshooting methods including but not limited to:

• Restarting Computer/Monitor
• Un-installing Driver --> Computer Restart
• Updating Driver --> Computer Restart
• Rollback Driver --> Computer Restart
• Windows+P
• Manually Detect monitor in the Display Settings
• Rolling back the most recent Windows update

Each and every time I try working with the driver, I get this event log, even though it is telling me "the device is working properly"


Log Name: Microsoft-Windows-Kernel-PnP/Configuration

Source: Microsoft-Windows-Kernel-PnP

Date: 3/2/2021 12:14:26 PM

Event ID: 411

Task Category: None

Level: Error

Keywords:

User: SYSTEM

Computer: Mycomputer

Description:

Device PCI\VEN_8086&DEV_5917&SUBSYS_225C17AA&REV_07\3&11583659&0&10 had a problem starting.



Driver Name: oem113.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: igfx

Lower Filters:

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

<EventID>411</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x4000000000000000</Keywords>

<TimeCreated SystemTime="2021-03-02T18:14:26.2475141Z" />

<EventRecordID>1394</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="12972" />

<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="DeviceInstanceId">PCI\VEN_8086&amp;DEV_5917&amp;SUBSYS_225C17AA&amp;REV_07\3&amp;11583659&amp;0&amp;10</Data>

<Data Name="DriverName">oem113.inf</Data>

<Data Name="ClassGuid">{4d36e968-e325-11ce-bfc1-08002be10318}</Data>

<Data Name="ServiceName">igfx</Data>

<Data Name="LowerFilters">

</Data>

<Data Name="UpperFilters">

</Data>

<Data Name="Problem">0x0</Data>

<Data Name="Status">0xc00000e5</Data>

</EventData>

</Event>


This is becoming increasingly frustrating because it's in the middle of a workday, and I don't have any IT support.

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