Windows 11 Headset Bluetooth stuck in audio modus

  • Thread starter Thread starter Steven Spittaels
  • Start date Start date
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Steven Spittaels

Hello, I have a Sony WH-100MX5 headset who works fine on other devices. Unfortunately it often does not work in Windows 11 on Videoconf apps such as Teams, Zoom etc. The key issue is that the bluetooth setting for the headset is stuck on the "audio" protocol and not on "audio, voice". When it is on "audio, voice" it works fine. How do I change this setting? Often I was able to change it when multiple times swithching on/off the device,but even that does not work anymore.

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