Windows 11 Headset not working unless I change Audio Quality in sound settings

  • Thread starter Thread starter Conor Linehan
  • Start date Start date
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Conor Linehan

One of our users is experiencing issues with headsets. They are connected to a docking station and when they take it out of the dock the headset stops working. This also happens the other way around.The only fix we found was to change the audio quality in the Windows 11 settings. It doesn't matter which level of quality is chosen, it will just work once it has been changed. It will also work if changed back to the original quality.Doesn't seem like a hardware issue as once the change is made in Windows it works as normal.

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