Windows 10 Help with a game crashing on launch

  • Thread starter Thread starter alex5411
  • Start date Start date
A

alex5411

Recently Left 4 Dead 2 (and Payday 2) has for some reason kept crashing on launch. I found MDMP files in the folder and put it in WinDbg debugging software. I didn't find quite much about this in the internet so in case someone would know about these things it would be great so that I can maybe play the new update that is coming up :)

Here's the "Exception Analysis":

*** WARNING: Unable to verify timestamp for amdihk32.dll

KEY_VALUES_STRING: 1

Key : AV.Dereference
Value: NullPtr

Key : AV.Fault
Value: Read

Key : Analysis.CPU.Sec
Value: 2

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-TNLMTGL

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 29

Key : Analysis.Memory.CommitPeak.Mb
Value: 252

Key : Analysis.System
Value: CreateObject

Key : Timeline.OS.Boot.DeltaSec
Value: 10967

Key : Timeline.Process.Start.DeltaSec
Value: 6


NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
eax=00000000 ebx=00cfde04 ecx=00cfde04 edx=00cfdd40 esi=00000000 edi=00000001
eip=7a72d72d esp=00cfdd20 ebp=00cfdd58 iopl=0 nv up ei ng nz ac pe cy
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210297
DX9Overlay32+0xd72d:
7a72d72d 8b04b0 mov eax,dword ptr [eax+esi*4] ds:002b:00000000=????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 7a72d72d (DX9Overlay32+0x0000d72d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000000
Attempt to read from address 00000000

PROCESS_NAME: left4dead2.exe

READ_ADDRESS: 00000000

ERROR_CODE: (NTSTATUS) 0xc0000005 - K sky osoitteessa 0x%p viittasi muistiin osoitteessa 0x%p. Muisti ei voinut olla %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 00000000

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
00cfdd58 7a730d2c 91f830a2 00000000 0ea25280 DX9Overlay32+0xd72d
00cfde2c 7a731386 0e9b10e0 91f83012 00000000 DX9Overlay32+0x10d2c
00cfdf0c 79a4f44a 79ad9eb4 00cfdf40 a3cda857 DX9Overlay32+0x11386
00cfdf20 79a4f46d 00000000 00000000 00000000 materialsystem+0xf44a
00cfdf40 7934b8d0 00000000 00000000 00000000 materialsystem+0xf46d
00cfe384 793a28f4 00000000 00000000 00000000 engine+0x7b8d0
00cfe3d0 7945b9f8 00000000 00000000 00000000 engine+0xd28f4
00cfe408 7945e47e 00000004 796ff220 797018b8 engine+0x18b9f8
00cfe46c 7945e733 408fb7bd ffffffff f6326a79 engine+0x18e47e
00cfe488 7946ddfb 408fb7bd 796ff220 00cfe4b0 engine+0x18e733
00cfe498 7946df4f 408fb7bd 000023f4 cedf5b2a engine+0x19ddfb
00cfe4b0 7946dff4 408fb7bd 00cfe50c 794ca8f4 engine+0x19df4f
00cfe4bc 794ca8f4 408fb7bd 00000000 79701518 engine+0x19dff4
00cfe50c 794c8ca5 00000000 00000000 00000000 engine!F+0x3bc4
00cfe58c 794c8dcf 00000003 00cfe5bc 00000000 engine!F+0x1f75
00cfe620 794ca3d4 a3c1f75c 77b58128 00cfe720 engine!F+0x209f
00cfe648 77b38e9e 77b58128 00cfe674 77b38e9e engine!F+0x36a4
00cfe880 000b1239 000b0000 00000000 010266af launcher!LauncherMain+0x393e
00cffdb0 000b17ee 000b0000 00000000 010266af left4dead2+0x1239
00cffe40 76406359 00b9e000 76406340 00cffeac left4dead2+0x17ee
00cffe50 777f7c24 00b9e000 2f221c02 00000000 kernel32!BaseThreadInitThunk+0x19
00cffeac 777f7bf4 ffffffff 77818fe1 00000000 ntdll!__RtlUserThreadStart+0x2f
00cffebc 00000000 000b1841 00b9e000 00000000 ntdll!_RtlUserThreadStart+0x1b


SYMBOL_NAME: DX9Overlay32+d72d

MODULE_NAME: DX9Overlay32

IMAGE_NAME: DX9Overlay32.dll

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_DX9Overlay32.dll!Unknown

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x86

OSNAME: Windows 10

FAILURE_ID_HASH: {c87a39f9-3c61-6142-1970-1a87512f796f}

Followup: MachineOwner
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