B
BK Chou
I purchased an ASUS Zenbook UX430UN laptop in Dec. 2017 (Brand new, Windows 10 home, 1703 version, OS build 15063.726) but soon I encounter following problems:
40% usage from Service Host: Local System (2) 1. Windows updates and 2. Update Orchestrator Service; 20% from Windows Biometric Service).
2. Fingerprint sensor no longer works with the message “Windows Hello is not available on this device”.
3. Have not been able to install or check for any windows updates. A message comes on: ”There were some problems installing updates…, 0x800705b4”. I turned off third party antivirus software. I make sure Windows Firewall is on and Windows Defender service is running. Still unable to do Windows updates.
4. Sometimes I want to shut down the laptop, a blue screen comes on “Task Host Window: Task Host is stopping background tasks. (\Microsoft\Windows\DeviceDirectoryClient\RegisterUserDevice)”. I press “Restart anyway” button, then the laptop stuck forever in next blue screen “Getting Windows ready, Don’t turn off your computer”.
I did following trouble shootings (tried log in laptop using Microsoft account or log in as laptop local account):
I have a Microsoft account (my personal account), and have an Office account (from my workplace, I use it to activate Office 365). Not sure if multiple accounts could cause problems. I tried to delete the Office account but it makes no different.
Could you please tell me what could I do?
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- CPU is always high at 60% usage.
40% usage from Service Host: Local System (2) 1. Windows updates and 2. Update Orchestrator Service; 20% from Windows Biometric Service).
I did following trouble shootings (tried log in laptop using Microsoft account or log in as laptop local account):
- Run sfc /scannow: results showed no integrity violations, which is good.
- Run DISM /Online /Clean-Image /RestoreHealth: Get stuck at 89.9% forever.
- Try update driver of ELAN WBF Fingerprint Sensor through device manager: Get stuck forever in searching online for drivers; have to end task by using task manager.
- Perform clean boot: makes no different, issues remain exist.
- Reset this PC: unsuccessful, stuck at 90% forever.
I have a Microsoft account (my personal account), and have an Office account (from my workplace, I use it to activate Office 365). Not sure if multiple accounts could cause problems. I tried to delete the Office account but it makes no different.
Could you please tell me what could I do?
Continue reading...