Windows 10 How do I close an account for my mother who passed away in May 2021?

  • Thread starter Thread starter Chris Tu
  • Start date Start date
C

Chris Tu

After my mum passed away in 2021 I deleted all personal information from her laptop and it hasn't been used since. The laptop is still functioning and I'd like to be able to use it. I know the pin in order to log on to the laptop but I can't recall the password for her Microsoft account so I'm unable to get any further. The email account associated with her Microsoft account was closed and I am unable to answer the other security questions in order to log in to her account to close it that way.

Continue reading...
 
You must log in or register to reply here.

Similar threads

A
Windows 10 i need to remove my mothers email and passcode since she has passed away. should I remove her account first or just change the passcode?
Replies
0
Views
5
Aromakim
A
J
Windows 10 My girl feeind passed away and i don't know her password to log into her computer. I don't want to trash it., How can i wipe it clean and reinstall my
Replies
0
Views
8
Jeffrey Cormier
J
G
Windows 11 HI I'm having problems resetting an Asus zenbook 14. It was my husband's and he passed away
Replies
0
Views
4
Gale Webster1
G
O
Windows 11 I accidentally went on safe mode on my laptop and I can’t remember the password to the administrator account what do I do?
Replies
0
Views
11
Olivia Judge
O
B
Windows 11 How to recover a new Microsoft Account which is connected with an HP laptop, having lifetime Microsoft 365 Products for free?
Replies
0
Views
7
Biraj De
B
Back
Top