Windows 10 how do i turn off my Lenovo laptop stuck on novo button menu

  • Thread starter Thread starter oun celia
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oun celia

my laptop is windows 10 eleventh generation it runs in s mode. my problem is after i shut it down as normal, after a couple days i turn it on turns on normally but battery was zero even though it was around 80~70% when i last worked with it so i see that the battery is dead i attempt to turn it off, but it doesn't complete the shutdown it restarts showing the novo button i go over all the option avoiding the resetting option watched many you tube videos but nothing works from what I've tried so i reset the laptop with the option keeping my files but nothing works still problem not resolved .

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