Windows 10 How to recover a user profile (and files therein) when restore points do not work

  • Thread starter Thread starter Lesley AnneRubenstein-Pessok
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Lesley AnneRubenstein-Pessok

A recent Windows 10 update appears to have deleted a user profile. Have restored to two earlier restore dates, to no avail. The system has created a temporary user profile using the same outlook email but the files associated with this user are no where to be seen.


Can anyone advise either how we might restore the original user profile or how we might find the documents which were saved in the onedrive 365 of that user, but for some reason, were not synced with the cloud (that's the real crux of the matter as I'm happy to reformat to factory settings once I find the documents).

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