Windows 10 HP laptop stuck in start-up loop after going back to factory settings

  • Thread starter Thread starter ArionGoes68
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ArionGoes68

Hi,

This occurs to a HP Probook 4710s with windows 10.

After it was not responding I tried to reset the configuration to factory settings but, during its progress it got stuck. Whatever I do it keeps in the loop:

- startup with seeing the logo and the loading circle. Then log disappears and the loading circle becomes a little bigger, then for a second you get the message "restarting"

- and the whole story repeats itself.


I tried to re-install windows with a usb-drive but it's not recognized, I tried the steps given by Microsoft:
Reinstall of Windows 10 is stuck on restart loop
I tried having it restart from a different source by selecting a different start-up follow up.

I tried to get to 'save mode' but I'm not able to even get there.

Now I'm trying to re-install windows through a Microsoft windows installation media (Download Windows 10) but I think this as well will not be recognized.

Just tried but as I was afraid of...nothing happened.


Hope you guys have some helpful ideas...

thanks in advance...


Alexander

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