Windows 10 HP Pavillion X2 10-n202 stuck in factory reset - unable to press f1 or f2

  • Thread starter Thread starter ACrater
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ACrater

I’m trying to set my old HP X2 convertible tablet/laptop back to factory settings in order to pass it on and it is stuck in the blue screen, asking whether I want to clear the TPM. “Press f1 = accept, press f2 = reject”.I’m unable to press either because it is not recognising the touchscreen or keyboard since the reset process began and the volume, cortana and power buttons don’t allow me to toggle between the options. Any suggestions would be gratefully received!

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