Windows 11 I cant change my password

[James Duncan2]

I need to change my password for security. I have paid for 365 service. when I try to enter my old password on the password change screen it does not work. When I click 'forgot password' it says it has sent a request to my authenticator app. There is no request. The authenticator only works sometimes but its usually rubbish. When I choose different option of sending code to my email address it sends code. I then type this code into the dialogue box and it doesn't accept it. I can't contact microsoft via the contact button because it asks for my details then says it is sending verificati

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