P
PekkoEskola
So a while back I performed a clean install of windows on my Surface Book 2 (due to some performance issues which were fixed by the reset), not using separate installation media but if I recall correctly, the reset windows button in settings.
Everything was working nice and dandy until yesterday when my Surface Book suddenly just hit me with a blue screen. This was after detaching the tablet portion and reattaching it but the other way round. I was able to restart, boot it up and resume my work just fine. But when I opened it up for the first time this morning, I was greeted by a BitLocker recovery screen, saying I needed to "Enter the recovery key to get going again". Now the wonderful thing is I wasn't even aware I had BitLocker enabled, I'd wanted to steer clear of it exactly to avoid these type of problems. Thankfully there were instructions on how to retrieve it online, as it was apparently saved to my microsoft account. Or so I thought.
The first red flag was that the drive label that the BitLocker screen gave me included the former name of my Surface Book, which got changed when I performed the reset. Well, I managed to find a BitLocker key for my device through my microsoft account, only problem is it isn't the correct one.
I have now tried inputting it numerous times to no avail. The issue as far as I can see is that when I performed the windows reset, it created for me a new BitLocker key and updated that to my account. BitLocker however, is interested in the original key I used to lock my drive, which I do not have (I obviously didn't save it anywhere because I didn't even know I had BitLocker enabled in the first place).
Is there anything that can be done about this, either by me or Microsoft? I'm imagining that the answer is likely a no, unless Microsoft still has my old key stored somewhere. I do not have anything incredibly valuable that I would miss as I use cloud services a lot, so recovery using a fresh installation media (which I've understood to be a possibility) and losing all my files isn't the end of the world for me, but I would be glad to know if I have any other options.
Continue reading...
Everything was working nice and dandy until yesterday when my Surface Book suddenly just hit me with a blue screen. This was after detaching the tablet portion and reattaching it but the other way round. I was able to restart, boot it up and resume my work just fine. But when I opened it up for the first time this morning, I was greeted by a BitLocker recovery screen, saying I needed to "Enter the recovery key to get going again". Now the wonderful thing is I wasn't even aware I had BitLocker enabled, I'd wanted to steer clear of it exactly to avoid these type of problems. Thankfully there were instructions on how to retrieve it online, as it was apparently saved to my microsoft account. Or so I thought.
The first red flag was that the drive label that the BitLocker screen gave me included the former name of my Surface Book, which got changed when I performed the reset. Well, I managed to find a BitLocker key for my device through my microsoft account, only problem is it isn't the correct one.
I have now tried inputting it numerous times to no avail. The issue as far as I can see is that when I performed the windows reset, it created for me a new BitLocker key and updated that to my account. BitLocker however, is interested in the original key I used to lock my drive, which I do not have (I obviously didn't save it anywhere because I didn't even know I had BitLocker enabled in the first place).
Is there anything that can be done about this, either by me or Microsoft? I'm imagining that the answer is likely a no, unless Microsoft still has my old key stored somewhere. I do not have anything incredibly valuable that I would miss as I use cloud services a lot, so recovery using a fresh installation media (which I've understood to be a possibility) and losing all my files isn't the end of the world for me, but I would be glad to know if I have any other options.
Continue reading...